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15 Posts

06-17-2013

United States

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Y510P-Lenovo Cheating Customers by Using a Slower CPU Than Advertised.

2013-06-17, 22:36 PM

I ordered the Y510P SLI Model, which is advertised on Lenovo's website to have i7-4700MQ 2.4G processor. However, after looking up the parts list using the serial number, I found that the CPU is i7-4702MQ 2.2G instead. i7-4702MQ is definitely less powerful than i7-4700MQ and even i7-3630MQ on the older Y500 models. So essentially, I did not get what I paid for. In fact, I paid more for a slower CPU.

 

I am extremely unhappy about this. If the misinformation on Lenovo's website is intentional, then this is FRAUD. Even it is unintentional, this is unacceptably unprofessional

 

I would like to complain to customer support mangers who actually care about their customers. Thanks for your help.    

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5402 Posts

05-09-2013

United States of America

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  • Message 2 of 58

Re: Y510P-Not Getting the CPU I Paid For

2013-06-17, 23:39 PM

You should be calling customer service immediately about your issue. Just be ready at hand with all info regarding your purchase order.

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15 Posts

06-17-2013

United States

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Re: Y510P-Not Getting the CPU I Paid For

2013-06-18, 0:27 AM

My recent experience with the post-sale phone serivce has not been smooth. Generally the representatives on the phone don't have the technical expertise, nor do they care most of the times. Other Y510P buyers who encountered the same problem as I do have tried to reach the customer service, but were put on hold for more than 30mins. Thus I am guessing that unless I get to talk to the managers (or other higher-ups), any effort will be a waste of time. I hope some of the Lenovo representatives here can direct me to the right people to talk to. Cheating customers by using a cheaper/less powerful CPU than advertised is extremely unethical, Lenovo.   

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966 Posts

01-28-2013

United States

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Re: Y510P-Leno​vo Cheating Customers by Using a Cheaper CPU Than Advertised​.

2013-06-18, 1:56 AM

On the good side, that i7-4702MQ is 37 watts instead of 47 watts from the 4700MQ. It would heat up much less than the 4700MQ while delivering excellent gaming performance. It's still a shame that Lenovo advertises their CPU as 4700MQ while 4702MQ is actually in place.

 

From the title, i7-4702MQ is the same price as i7-4700MQ so technically, Lenovo isn't using a cheaper CPU, but using a different CPU than the one they advertise

Lenovo Y470: i7-2670QM | 8 GB DDR3 1333 MHz RAM | Nvidia GeForce GT 550M | 500 GB 7200 RPM Seagate HDD | ASUS PCE-AC56 802.11ac Network Adapter | Windows 7 Professional 64-bit
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15 Posts

06-17-2013

United States

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Re: Y510P-Leno​vo Cheating Customers by Using a Cheaper CPU Than Advertised​.

2013-06-18, 2:39 AM

It is a valid point. However, the power efficiency is at the expense of performance. 4702, ~10% slower than 4700, is better for an ultrabook, rather than for a high-performance laptop such as Y510P. I won't play games all the time, and I do have proper cooling methods (elevation, colling pad, etc...), so overheating is not necessarily an issue for me. In any case, false advertsing is unacceptable. 

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15 Posts

06-17-2013

United States

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Re: Y510P-Leno​vo Cheating Customers by Using a Cheaper CPU Than Advertised​.

2013-06-18, 4:21 AM
Since I have no time dealing with Lenovo's atrocious customer support and I was unable to find email addresses of managers, I will just post an open letter for Lenovo supervisors/managers who actually care. 
 
Dear Sir/Madam,
 
Greetings from d2013 (available via PM), a Lenovo customer. I am writing to complain to you about the unethical and false advertising for your IdeaPad Y510P products.   
 

I ordered the Y510P SLI Model (order number: available via PM), which, according to what is advertised on Lenovo's website, should be equipped with the i7-4700MQ 2.4G processor. However, after looking up the parts list using the serial number (available via PM), I found out that the CPU is instead the i7-4702MQ 2.2G. As you know, i7-4702MQ 2.2G is definitely less powerful than the i7-4700MQ 2.4G and even the i7-3630MQ 2.4G on the older Y500 models. So, essentially, I did not get what I paid for. In fact, I paid more for a slower CPU.

 
I am extremely unhappy about this. If the misinformation on Lenovo's website is intentional, then this is FRAUD. Even if it is unintentional, this mistake is unacceptably unprofessional. While the former indicates the lack of ethics and integrity, the latter reflects technical incompetency. To make things worse, my recent experience with the post-sale phone service has not been smooth. The representatives on the phone don't have the technical expertise, nor do they care most of the times. Other Y510P buyers who encountered the same problem as I do have tried to reach the customer service, but were put on hold for more than 30mins. Thus I am reaching out to you, because I believe any other effort will be a waste of time.   
 
I thought you would agree that integrity, competency, and excellence in customer service are essential to the progress of Lenovo, which aspires to become a global leader in information technology. And I truly hope that Lenovo achieves further success.   
 
I'd love to hear from your proposal on how to compensate for my inconvenience caused by your mistake. Thank you for your time.
 
Sincerely,
d2013
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2192 Posts

05-02-2008

Malaysia

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  • Message 7 of 58

Re: Y510P-Leno​vo Cheating Customers by Using a Cheaper CPU Than Advertised​.

2013-06-18, 8:31 AM

Hi d2013,

 

I hear your concerns and do apologize for the troubles that you have had so far. 

 

Let me look into this with our sales team, and also arrange some assistance for you.  I will need some additional details in order to arrange help for you.

 

Could you send me a private message along with these info below for the teams could act accordingly?

 

  • Full Name
  • Phone Contact Number
  • Machine Serial Number
  • Machine Type Model (i.e.7660-13A)
  • Order Number
  • Date of Purchase

 

Would you also send me a screenshot by checking your system property that states the processor type? (Right click on the bottom left of Desktop > Choose System)

 

Thanks for your time.

 

Regards,

Cleo


T410, x240

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6 Posts

06-18-2013

New York

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  • Message 8 of 58

Re: Y510P-Leno​vo Cheating Customers by Using a Cheaper CPU Than Advertised​.

2013-06-18, 10:13 AM

I felt I got trolled by Lenovo....

 

Paid more then Y500 dual graphics, but, got a worst CPU, I spoken to 5+ sales rep just to confirm and they were so sure, that it will come with 4700. So I went for it, this is not even like 2 day ago, and I just recieve the shipping info with serial code, n yes, its coming with 4702, false advertisement, not just false, but lying to customers, this is real bad. I have recorded all the chats I had with the sales rep, 5 different sales, and they were like rushing me to buy, some what rude... A company who just want to maximize sales, and decided to lie to customers and hope they wont find out. Is this what big cooperations do? Is this how they should do it? And untill now, 18th of june, They have STILL not change the website advertisiment, still stating 4700 on their page, more people will suffer from it . RIGHT,
I M SO PISSED RIGHT NOW!!!!. 

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15 Posts

06-17-2013

United States

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  • Message 9 of 58

Re: Y510P-Leno​vo Cheating Customers by Using a Cheaper CPU Than Advertised​.

2013-06-18, 14:15 PM

I am sorry to hear that you had this same issue. Yes, it is ridiculous that Lenovo thinks it can get away with LYING to customers. We should make our voice heard!!

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15 Posts

06-17-2013

United States

23 Signins

296 Page Views

  • Posts: 15
  • Registered: ‎06-17-2013
  • Location: United States
  • Views: 296
  • Message 10 of 58

Re: Y510P-Leno​vo Cheating Customers by Using a Cheaper CPU Than Advertised​.

2013-06-18, 14:19 PM

Hi Cleo,

 

Thanks for responding to my concern. I have PM'ed you.

 

Best,

d2013


wrote:

Hi d2013,

 

I hear you and truly sorry for the unpleasant exeperience you're having with Lenovo. 

 

Let me infom our sales team as well as customer relations team about this for necessary actions/plans to be taken.

 

Could you send me a private message along with these info below for the teams could act accordingly?

 

  • Full Name
  • Phone Contact Number
  • Machine Serial Number
  • Machine Type Model (i.e.7660-13A)
  • Order Number
  • Date of Purchase

 

I need your another favor again. Could you send me a screenshot by checking your system property that states the processor type? (Right click on the bottom left of Desktop > Choose System)

 

Thanks for your time.

 

Regards,

Cleo


 

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