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04-09-2015

Huddersfield, UK

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Z50-75 screen blank, connector problem?

2015-04-09, 10:11 AM

Hello, I received my new Lenovo Z50-75 laptop yesterday after ordering from saveonlaptops.co.uk, it booted up fine and i was installing steam and other apps. I noticed the screen flicker a couple of times and thought nothing of it. I booted up the laptop today and nothing was showing on the screen, i could tell the screen was on as it was backlit very faintly however nothing was showing.
I tried adjusting the screen and opening/closing the laptop, and it flickered on! I tried to keep it in the position but it wasnt staying on at all.

Would this be an issue with the connecting wire from GPU to screen straight out of the box? It is brand new and has no visible damage. If it is a hardware issue have no idea how the issue could be made worse when not being touched for 24 hrs however!
Is there a way of fixing this myself?

 

Thanks,

 

Kris

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6093 Posts

02-11-2012

PH

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Re: Z50-75 screen blank, connector problem?

2015-04-10, 17:22 PM

hi Kris,

 

Welcome to the Forums.

 

From your observation, it does look like there's a problem with the LCD cable (eDP) or the connection of the LCD to the motherboard (you can verify this if you get a display using an external monitor attached to the VGA/HDMI port).

 

I recommend you the place of purchase (if it's still possible to exchange the unit) or lenovo (for service).

 

Support phone list

 

 

Regards



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4 Posts

04-09-2015

Huddersfield, UK

12 Signins

63 Page Views

  • Posts: 4
  • Registered: ‎04-09-2015
  • Location: Huddersfield, UK
  • Views: 63
  • Message 3 of 3

Re: Z50-75 screen blank, connector problem?

2015-04-17, 7:59 AM

Hello, just to keep you updated i managed to get the laptop sent off for repair this week. I was given a DOA code by Lenovo and saveonlaptops.co.uk (box.co.uk) have picked it up for repair. Hopefully it will be sorted out swiftly as it's not great i have received a faulty machine and had to wait what could be two weeks to have it all sorted out!

 

Kris

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