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5 Posts

03-30-2021

Portugal

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  • Posts: 5
  • Registered: ‎03-30-2021
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egh keys

2021-04-04, 9:57 AM

Hello, my y520 has damaged egh89 shift and Fn keys, I read that it often happens, that it is a bad contact, but I didn't quite understand what I have to isolate ... does anyone here know? thanks

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1748 Posts

01-08-2021

Philippines

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Re:egh keys

2021-04-05, 0:07 AM

Hello abatjour,

 

Greetings.

 

Good to know you've initiated a post in the community.

 

Please try to isolate if this could be a hardware related issue by following the recommended steps below.

 

If certain keys do not work, follow the guide: https://support.lenovo.com/ph/en/solutions/ht103985-keyboard-keys-may-not-work

 

You can try using an external keyboard and see if the same issue happens.

 

Open CMD and try it also there (press Win + R and type CMD).

 

Compare this using the onscreen keyboard.

 

If the external keyboard and the onscreen keyboard works fine, but not on the CMD lines then likely there is a hardware issue and keyboard may have to be replaced for a resolution.

 

Regards.

Dex_Lenovo



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