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5 Posts

12-02-2019

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laptop restarts everytime after sleep mode

2019-12-02, 19:45 PM

hi, since a few days ago i have this weird problem, my latpop Y50-70 restarts everytime it enters sleep mode and I want to wake it up.

I have windows 10 installed and I've uptated all the drivers.

any solutions?

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445 Posts

11-04-2019

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Re: laptop restarts everytime after sleep mode

2019-12-03, 10:50 AM

 

Welcome to the Community Forums!


Nice to have you here 

 

Try to check your laptop's Power Options first through Control Panel. 

 

Under Power Options > Select Change When Computer Sleeps > Change advanced Power settings > Restore plan defaults.

 

Restart the computer afterwards and set up Sleep mode again.

 

Check/Observe if it will happen again.

 

Update us on how it will go through, thanks!

 



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5 Posts

12-02-2019

RO

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Re: laptop restarts everytime after sleep mode

2019-12-03, 18:15 PM
hi, i ve already tried that. i ve read the it could be from intel management engine interface driver, i've checked in device manager and it has an error saying could not start, i ve tried to update it but no solution, tried to disable it, all the stuff and still no fix for my problem
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5 Posts

12-02-2019

RO

11 Signins

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  • Posts: 5
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  • Views: 110
  • Message 4 of 7

Re: laptop restarts everytime after sleep mode

2019-12-06, 11:03 AM

 wrote:

 

Welcome to the Community Forums!


Nice to have you here 

 

Try to check your laptop's Power Options first through Control Panel. 

 

Under Power Options > Select Change When Computer Sleeps > Change advanced Power settings > Restore plan defaults.

 

Restart the computer afterwards and set up Sleep mode again.

 

Check/Observe if it will happen again.

 

Update us on how it will go through, thanks!

 


i've tried all the solutions on the web. updated drivers, rested power option, the only error i get in the device manager is with intel mangement engine driver who has an error and i didn t found an update on the web

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445 Posts

11-04-2019

US

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  • Posts: 445
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Re: laptop restarts everytime after sleep mode

2019-12-16, 17:46 PM

 

Hello !

 

Sorry for the delayed response.

 

By the way, does this happens when there are programs that are opened in the background?

 

Try to download Lenovo Vantage app on your device to check for available driver updates.

 

Let us know what will happen.

 

Thanks!

 



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5 Posts

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Re: laptop restarts everytime after sleep mode

2019-12-16, 17:51 PM

Hi, already done that to. It restarts with or without programs open in background. 

The only thing I couldn't managed to update is the Intel management driver. It goes with error every time. 

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445 Posts

11-04-2019

US

169 Signins

12767 Page Views

  • Posts: 445
  • Registered: ‎11-04-2019
  • Location: US
  • Views: 12767
  • Message 7 of 7

Re: laptop restarts everytime after sleep mode

2019-12-16, 18:58 PM

 

Hello !

 

Thanks for the response.

 

Can you tell us the exact error that you're getting when updating Intel management driver?

 

Try to disable and completely uninstall the Lenovo Vantage app on your device, here's how it can be done as provided through response number 3 of this link:

 

On Windows 10, open task manager > Services > Details
Right click on "ImControllerService" service to stop/disable and restart the machine.

 

Once done, try updating the Intel management driver again.

 

Let us know what will happen.

 

Thanks!

 



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