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25 Posts

07-02-2013

UK

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Re: new disk partioning and one key recover feature

2014-10-25, 10:46 AM

Ideapad z580.

 

I learnt the hard way that the OKR backup won't work if you resize partitions (or if the hdd completely fails)  - I am very critical of Lenovo over this - as a majority of systems with 1TB hdd, and larger,  want to partiton the hdd to make it easier to undertake maintenance etc, multiusers etc - in fact HP and others already partiton the very large disks so that data is segregated and makes support/maintenance quicker.

 

Note also that the OKR won't work therefore if you replace with a smaller hdd (larger is okay as the extra space is unallocated on restore).

 

There are two ways to protect yourself - (i) take a separate system image of the hdd before you partition, preferably when you acquire yr lappie, you can then use this to restore the system to factory settings.  (ii) Call Lenovo and buy the restore disks @ around €37/$50 (it takes approx 2-2.5 hours to run the lenove restore disks).

 

In my view the OKR has very little application.

 

My next issue with Lenovo is the issue with the Nalperion cr**ware - unless you disable it in the service startup, you will have problems on doing any Windows 8 Updates.

 

Bottom line, while I like the Lenovo hardeware their software is awful:

 

(i) the OKR should be redesigned so that it it would work in any circumstances, provided the intial backup was made - I wouldn't have thought this too difficult.

(ii) Make sure that software such as Nitro/Nalperion is excluded from their systems, or least do the necessary checks to ensure its compatibility - once out there, there doesn't appear to be any proper channel to resolve - unless you come on here, and how many folks really do that?

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4 Posts

11-06-2014

USA

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OneKey Restore Failure

2014-11-06, 21:41 PM

Hi guys,

I'm working with my new Y40 laptop.

I've had some issues with blue screens, and spent time with customer service to get some help. The failures were for Memory Failure and Driver issues. The tech support suggested I try a OneKey System Restore before sending it in.

 

 

Unfortunately, the OneKey system restore has failed three times now.

I'm using the System Recovery->Restore from initial backup method. 

 

It gets stuck while still initializing (no files scanned), and I get the message:

"An internal program error has occured. ..Error: 0xE0FF0050"

 

 

and then it tells me to shut down or reboot. It can no longer boot to windows.

 

I didn't add any new partitions, didn't create my own backups, and I bought the computer with Windows 8 installed.

Let me know if you need any more info, and thanks for the help!

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904 Posts

04-07-2014

Sverige

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Re: OneKey Restore Failure

2014-11-06, 22:08 PM
to confirm if memory = RAM is failing go to this page http://www.memtest.org/#downiso download memtest86+ make bootable USB of this software then boot into it and let it run a RAM test it will scan for your RAM cards then it will start the test 0% above is total process and 0% under is for each BIT/packages it's sending to RAM cards and you will see Error: 0 and Pass: 0 if Pass: appears as 1 after total 0% is 100% then it will go back to 0% and re-do test again so then cancel it with ESC then your RAM isnt broken but if Error: 0 is counting up fast and you see red boxes spamming away then your RAM cards are broken.
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4 Posts

11-06-2014

USA

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Re: OneKey Restore Failure

2014-11-06, 22:15 PM

I actually did run a "Memory Diagnostics Test" from the Windows Administrative Tools, and "Hardware problems were found."

I let them know that, but they suggested to try the OneKey anyway.

 

 

However, my main problem is that my computer won't load currently, and it won't do a system restore either. (Ergo why I posted in the OneKey thread!)

 

 

If you think I need to do this other test afterwards (if the "Memory Diagnostics Test" is inferior, etc.), I'll give that a shot, but I'm mainly trying to address the OneKey System Restore error currently!

 

Thanks!

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904 Posts

04-07-2014

Sverige

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Re: OneKey Restore Failure

2014-11-06, 22:25 PM
i would recommend you run MemTest86+ anyway since this software will do a actuall test not just alert for failure like tool does from windows, secondly tools in windows can give false report some times so to confirm that your RAM is damaged is to run this software i pointed out since it does real pure test to RAM while other one does not do that one from windows.
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4 Posts

11-06-2014

USA

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Re: OneKey Restore Failure

2014-11-06, 22:37 PM
Okay, I understand your reasoning, and I'll give it a shot when my computer is able to boot.

However, in order to not derail my main issue, is anyone able to provide assistance towards the system restoration of my y40?
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904 Posts

04-07-2014

Sverige

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Re: OneKey Restore Failure

2014-11-06, 22:38 PM
do you have any other pc/laptop nearby at home where you can create a bootable USB with MemTest86+ on it? so you can connect USB stick to laptop and boot into it?
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4 Posts

11-06-2014

USA

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Re: OneKey Restore Failure

2014-11-06, 22:49 PM
Currently not, but it could be procured. Would corrupted memory prevent me from going through the restore process?
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25 Posts

07-02-2013

UK

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Re: OneKey Restore Failure

2014-11-06, 22:53 PM

The idea of doing a memtest ram check is fair. 

 

However if you have the problems you mention plus OMR failure, I'd call Lenovo and insist that they collect and repair.  Just be firm.

 

I had an issue with a trackpad (of it was Europe), but had no probs in persuading Lenovo to collect and repair.

 

 

Moderator comment: Post edited to conform with the Community Rules.

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904 Posts

04-07-2014

Sverige

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Re: OneKey Restore Failure

2014-11-06, 23:44 PM

my link will give you newer version of memtest86+ :)

 

 

Moderator comment: Post edited to conform with the Community Rules.

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