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  • Registered: ‎04-20-2016
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opening images

2016-04-20, 21:16 PM

The last few days I have had problems opening images - errors from Windows I think. Today the iphone shows images but I cannot open them in any of the softward and the options do not allow 'open with' so frozen on the phone. Any one know if there is windows patch to fix these issues?




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Re: opening images

2016-04-23, 9:56 AM

Hi Kate


Welcome to the Community Forums. 


Let us run  SFC /scannow to replace any corrupt or missing system files.

This command will immediately initiate the System File Checker to scan all protected files and verify their integrity, replacing any files with which it finds a problem.


  1. Click Start
  2. Click All Programs
  3. Click Accessories and right click on the Command Prompt.
  4. Select the Security Tab and choose "Run as Administrator"
  5. Click on Command Prompt

Type SFC /Scannow

The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

I would also suggest you to check in new User account and see if it works fine.


Steps to create a new user account:

1.Open User Accounts by clicking the Start button , clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.


  1. Click Manage another account.If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. Click Create a new account.
  3. Type the name you want to give the user account, click an account type, and then click Create Account.

If it works fine in new user account, we need to fix the corrupted user profile by copying the files from the existing profile.


Let us know how you get on.




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