Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Lenovo NotebooksLenovo P, Y and Z series Notebooks
All Forum Topics
Options

29 Posts

03-01-2008

india

120 Signins

1434 Page Views

  • Posts: 29
  • Registered: ‎03-01-2008
  • Location: india
  • Views: 1434
  • Message 1 of 27

prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-09, 15:43 PM
Hey everyone,
this is pratik from india,pune.

I have a series 3000 Y410 775756Q which is just three months old and I noticed marking being created on the body recently above mute button 'i.e. right side when the laptop is facing you' and on the corresponding display body as well so I checked if there is any tilt in it by removing the battery and yes I found the difference in gap left and the right side so I made the complain regarding the marking and the person had been to my place as I have a onsite warranty and the service engineer who had been to my place got the photo clicked of the prob and said this is a company prob and the laptop doesn't have any dents on the body nor a colour loss and it’s not a physical damage then he sent the pictures of the prob to Triveni Shetty service head in mumbai by email and just by having look at the pictures she said it isn't covered in warranty to her engineer who had been to my place so by saying this she tried to prove that her engineer isn't right by saying that this is company design mistake then I called her on her cell and had a conversations and she bluntly said we cannot approve your claim and that this is not a company fault after the phone call I went to the service centre and the engineer there loosened the right hinges and I asked him to show me other laptop as well it too had same prob and and so this proves this to be company mistake for all 3000series so all the 3000series user take a note of this ridiculous and **bleep** service of Lenovo who are not ready to accept their companies design mistake and instead they are pushing it on the end-users I have the pictures which the engineer took shall upload them too if you'll want to have a look we all should come together and fight against this ridiculous service of fooling customers and get our lappy done properly for what we have paid
Reply
Answer
Options

29 Posts

03-01-2008

india

120 Signins

1434 Page Views

  • Posts: 29
  • Registered: ‎03-01-2008
  • Location: india
  • Views: 1434

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-05-16, 11:55 AM
yes,i have got my cheque and it is cleared as well so this issue is closed.thank you,for all your efforts and the hardwork from you,i will remember you always for all your efforts tohugh it took too long for lenovo to accept the design problem in the 3000 series laptop.though never the less thsnks alot lenovo seems to be striving because of people like you only,keep up the great work.you rock mate.
Reply

Replies(26)
Options

151 Posts

03-16-2008

Indonesia

65 Signins

3446 Page Views

  • Posts: 151
  • Registered: ‎03-16-2008
  • Location: Indonesia
  • Views: 3446
  • Message 2 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-19, 11:22 AM
Its pity nobody even cares to reply. It more or less proves Lenovo's poor service, compared to say Dell, though they are all in the same boat.
3000 N100-0768DKU
XP Home 5.01.2600 SP2
Ubuntu 8.04(hardy)
Reply
Options

9380 Posts

11-27-2007

Slovakia

15518 Signins

2040239 Page Views

  • Posts: 9380
  • Registered: ‎11-27-2007
  • Location: Slovakia
  • Views: 2040239
  • Message 3 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-19, 11:09 AM

Andy  

______________________________________


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos

Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

de.gif  Deutsche Community   es.gif  Comunidad en Español  uk.gif  English Community ru.gif Русскоязычное Сообщество

PepperonI blog 

Reply
Options

441 Posts

11-21-2007

United States of America

449 Signins

19554 Page Views

  • Posts: 441
  • Registered: ‎11-21-2007
  • Location: United States of America
  • Views: 19554
  • Message 4 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-19, 14:23 PM

iamdh wrote:
Its pity nobody even cares to reply. It more or less proves Lenovo's poor service, compared to say Dell, though they are all in the same boat.

All the lack of a response possibly "proves" is that no one can understand what the underlying complaint is.
Regards,

James
_______________________________
Full disclosure, I don't work for Lenovo.
James at Thinkpads dot com
Reply
Options

8095 Posts

11-19-2007

United States of America

10101 Signins

400183 Page Views

  • Posts: 8095
  • Registered: ‎11-19-2007
  • Location: United States of America
  • Views: 400183
  • Message 5 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-19, 20:38 PM
Prats,
 
Certainly we could have another look at your specific situation.  There are a number of models of 3000 series notebooks, and I'm not sure I can agree entirely with the overly broad generalizations.
 
If you have a mechanical problem on your system that developed during normal use, then we should certainly look into it.
 
I welcome you to send me a private message with your contact information, so that we can have the appropriate team contact you and work with you on the issue.
 
Thanks!
Reply
Options

29 Posts

03-01-2008

india

120 Signins

1434 Page Views

  • Posts: 29
  • Registered: ‎03-01-2008
  • Location: india
  • Views: 1434
  • Message 6 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-28, 12:28 PM
hey mark,
              i know there are other variants in 3000series but every lappy i have seen of 3000 series has a difference in gap in both left hand side and right hand side hindges but all laptops aren't creating marks like my lappy did. I can send u the picx of the said prob as well when and how u tell
Reply
Options

29 Posts

03-01-2008

india

120 Signins

1434 Page Views

  • Posts: 29
  • Registered: ‎03-01-2008
  • Location: india
  • Views: 1434
  • Message 7 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-28, 12:29 PM
hey mark,
              i know there are other variants in 3000series but every lappy i have seen of 3000 series has a difference in gap in both left hand side and right hand side hindges but all laptops aren't creating marks like my lappy did i can send u the picx of the said prob as well when and how u tell
Reply
Options

17 Posts

02-29-2008

Australia

59 Signins

505 Page Views

  • Posts: 17
  • Registered: ‎02-29-2008
  • Location: Australia
  • Views: 505
  • Message 8 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-28, 13:12 PM


JHEM wrote:
All the lack of a response possibly "proves" is that no one can understand what the underlying complaint is.



Well why don't you ask him to clarify instead of acting like a **bleep**head?
 
Note from Moderator: Watch your language.


Message Edited by nonny on 03-28-2008 01:57 PM
Reply
Options

8095 Posts

11-19-2007

United States of America

10101 Signins

400183 Page Views

  • Posts: 8095
  • Registered: ‎11-19-2007
  • Location: United States of America
  • Views: 400183
  • Message 9 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-29, 16:01 PM
Prats,
 
I have tried to send you an email, but get a mailbox unavailable message using your forum's email.
 
Please check your PM and send me an email with the pics, so that I can reply to the valid address.
 
Thanks
Reply
Options

29 Posts

03-01-2008

india

120 Signins

1434 Page Views

  • Posts: 29
  • Registered: ‎03-01-2008
  • Location: india
  • Views: 1434
  • Message 10 of 27

Re: prob in all 3000series which company denyies & 3rd grade & hopeless service from lenovo

2008-03-29, 18:39 PM
hey mark kindly check your PM and email inbox thankx for your efforts
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms