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10-13-2020

US

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trying to create recovery media for lenovo ideapad y500 laptop but serial number not recognized

2020-10-13, 16:50 PM

was having trouble booting windows 10, so i was reinstalling windows 10 from a usb, and i accidentally deleted a recovery partition... now when i try to load up windows 10 i just get a black screen.

so im here at lenovo trying to download the recovery media i deleted, but when i enter the serial number that's on my laptop, it says:

 

Cannot find Recovery Media for this machine. Please enter the serial number for a different machine or Contact Us for further assistance.

Any ideas?

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11820 Posts

11-30-2015

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Re:trying to create recovery media for lenovo ideapad y500 laptop but serial number not recognized

2020-10-13, 17:57 PM

Hi mickcheese,

 

Welcome to the Community Forums.

 

As noted on the support page:

 

Go to the Lenovo Recovery Web page at https://support.lenovo.com/lenovorecovery

  • Type in the serial number of your device (website needs you to log in with you Lenovo ID first).
  • If your serial number is not recognized, try your local support team.

 

I hope this helps answer your query.

 

Regards

 

 



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