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4 Posts

01-19-2014

UK

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z500 internal microphone not working

2014-01-19, 2:25 AM

Hi,

 

It appears that the internal microphone is not working, despite my various attempts. The laptop is about 2 weeks old running the pre-installed Windows 8 that it ships with by default. 

 

1. I have checked that the Realtek Audio Driver is the current one, i.e. - 6.0.1.6798.

2. I have checked "Realtek HD Audio Manager" and I believe the configuration settings are correct (see image below).

3. "Device Manager" shows no errors and the device "enabled".

4.  I have tried with "factory default" BIOS settings (F2 -> F9 -> F10), but no luck.

5. I have tried "Sound Recorder", but no luck (no activity on soundbar and on playback only get a feedback / continuous hiss).

6. I have tried "Set up microphone", but as above there is no activity on soundbar and when I click "next" it says that the microphone is not connected to the computer). 

 

Link to picture 

 

I am new to Windows 8, so not sure if I am missing anything. Is there anything that I need to check / change? Please help.

 

Thanks in advance.

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

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5 Posts

01-03-2014

india

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Re: z500 internal microphone not working

2014-01-19, 5:21 AM
may be it's a driver problem. please update your audio driver. if it's latest version, downgrade to the version you got with laptop.
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4 Posts

01-19-2014

UK

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  • Message 3 of 5

Re: z500 internal microphone not working

2014-01-19, 12:43 PM

The laptop came loaded with the above mentioned Realtek Audio Driver that is the "current" driver meant for Win8, so there is nothing to downgrade to or upgrade to! 

 

I'll try re-installing the same driver again (if the system lets me) and see.

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4 Posts

01-19-2014

UK

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  • Message 4 of 5

Re: z500 internal microphone not working

2014-01-19, 13:13 PM

Re-installing the device driver has not helped. The problem remains as it is.

 

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4 Posts

01-19-2014

UK

9 Signins

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  • Posts: 4
  • Registered: ‎01-19-2014
  • Location: UK
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  • Message 5 of 5

Re: z500 internal microphone not working

2014-01-22, 0:30 AM

The machine is going back to the retailer ... for a replacement or refund! 

 

 

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