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TaffyOutlane
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Posts: 66
Registered: ‎12-09-2018
Location: GB
Views: 271
Message 1 of 5

BIOS UPDATE

Ten minutes ago I received a message from Lenovo that there was a BIOS update. It said that I should close all files/programs and that this BIOS updare might require restarting several time. I clicked OK but nothing has happened. What should I do please?

 

(PS A similar thing happened a minute or two later about "Lenovo Settings has merged with Lenovo Vantage". I clicked to launch but nothing has happened. I'll create a separate new thread.)

CPU Core i7 7700HQ 2.8GHz/KabyLake 14nm/8gbRAMSingle/M'board LNVNB161216 (U3E1)/Intel HD Graphics 630/4095MB NVIDIA GTX 1050 ForceWare/Win10x64/OFF365 Home
TaffyOutlane
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Posts: 66
Registered: ‎12-09-2018
Location: GB
Views: 244
Message 2 of 5

Re: BIOS UPDATE

any suggestions please?
CPU Core i7 7700HQ 2.8GHz/KabyLake 14nm/8gbRAMSingle/M'board LNVNB161216 (U3E1)/Intel HD Graphics 630/4095MB NVIDIA GTX 1050 ForceWare/Win10x64/OFF365 Home
TaffyOutlane
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Posts: 66
Registered: ‎12-09-2018
Location: GB
Views: 218
Message 3 of 5

Re: BIOS UPDATE

I'm astonished, and very disappointed, that Lenovo still hasn't updated my BIOS. The Recommendations shown do not include my Y520.

 

Here's what I have: Lenovo 4KCN30WW 31/08/2017.

 

Is Lenovo having some kind of system failure?

 

 

CPU Core i7 7700HQ 2.8GHz/KabyLake 14nm/8gbRAMSingle/M'board LNVNB161216 (U3E1)/Intel HD Graphics 630/4095MB NVIDIA GTX 1050 ForceWare/Win10x64/OFF365 Home
TaffyOutlane
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Posts: 66
Registered: ‎12-09-2018
Location: GB
Views: 204
Message 4 of 5

Re: BIOS UPDATE

Please don't waste your time on this problem.  I completed & sent an On-line form a couple of hours ago to complain about the failure of this BIOS update.

 

I've had an email acnowledgement from Service UK service_uk@lenovo.com and I'll let you know the outcome.

CPU Core i7 7700HQ 2.8GHz/KabyLake 14nm/8gbRAMSingle/M'board LNVNB161216 (U3E1)/Intel HD Graphics 630/4095MB NVIDIA GTX 1050 ForceWare/Win10x64/OFF365 Home
TaffyOutlane
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Posts: 66
Registered: ‎12-09-2018
Location: GB
Views: 168
Message 5 of 5

Re: BIOS UPDATE

Here's the email acknowledgment to which I referred:

 

Lenovo - BIOS acknowledgement - 2019-08 21st.PNG

 

I decided to chase them up so I clicked on their "Contact us" link. Here's their "reply"

 

Lenovo - BIOS acknowledgement - their link is NOT FOUND 2019-08 24th.PNG

 

I am not impressed by the problems and delays with getting the BIOS update - surely an important update - and now this nonsense. How can I contact Lenovo Customer Support Service??

 

If they don't reply soon I'll email a Lenovo executive.

 

 

 

 

 

 

CPU Core i7 7700HQ 2.8GHz/KabyLake 14nm/8gbRAMSingle/M'board LNVNB161216 (U3E1)/Intel HD Graphics 630/4095MB NVIDIA GTX 1050 ForceWare/Win10x64/OFF365 Home

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