cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
comcast71
Blue Screen Again
Posts: 9
Registered: ‎11-29-2011
Location: Czech Republic
Views: 1,098
Message 1 of 14

BSOD Y550 please help

Hi, I own ideapad Y550 for about a year now and lately I'm having some serious issues.  My laptop crashes about 2-3 times a day and it's getting worse, I was able to copy 2 of those problems down. This is one of them:

 

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFFFD6
BCP2: 00000002
BCP3: 00000001
BCP4: 8BE6AC41
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112911-25849-01.dmp
C:\Users\Mr.Pavel\AppData\Local\Temp\WER-73585-0.sysdata.xml

 

and this is the other one:

 

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 3E72654A
BCP2: 00000002
BCP3: 00000001
BCP4: 8BE4DAC7
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112911-27003-01.dmp
C:\Users\Mr.Pavel\AppData\Local\Temp\WER-70606-0.sysdata.xml

 

 

I'm really desperate, I have no idea why is this happening and I've lost some important work because of this.  If anyone knows what the problem is, I'd be really thankful.

 

Thank you all

 

 

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 1,086
Message 2 of 14

Re: BSOD Y550 please help

can you upload the mini dump file?

http://www.krasotaiskusstva.com
comcast71
Blue Screen Again
Posts: 9
Registered: ‎11-29-2011
Location: Czech Republic
Views: 1,085
Message 3 of 14

Re: BSOD Y550 please help

sure, I hope you won't mind rapidshare

 

here's one

 

https://rapidshare.com/files/3022696680/112911-25849-01.dmp

 

and here is the other

 

https://rapidshare.com/files/2892402607/112911-27003-01.dmp

 

If you'd like me to upload it to another server please let me know. Thanks

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 1,083
Message 4 of 14

Re: BSOD Y550 please help

do you have anti-virus? it's because iastor.sys and as i read from the web, could be infection.

http://www.krasotaiskusstva.com
comcast71
Blue Screen Again
Posts: 9
Registered: ‎11-29-2011
Location: Czech Republic
Views: 1,082
Message 5 of 14

Re: BSOD Y550 please help

really??? I do.. I have avast and I had it for a long time.  I'll get another antivirus and I'll see if it's infected.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 1,080
Message 6 of 14

Re: BSOD Y550 please help

please, post back the results.

http://www.krasotaiskusstva.com
comcast71
Blue Screen Again
Posts: 9
Registered: ‎11-29-2011
Location: Czech Republic
Views: 1,076
Message 7 of 14

Re: BSOD Y550 please help

all right, so I ran my hardrive through avast and eset nod 32 and none of them found anything :/ is there anything else I can do?

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 1,073
Message 8 of 14

Re: BSOD Y550 please help

try to update drivers for intel matrix storage manager.

http://www.krasotaiskusstva.com
comcast71
Blue Screen Again
Posts: 9
Registered: ‎11-29-2011
Location: Czech Republic
Views: 1,070
Message 9 of 14

Re: BSOD Y550 please help

all right so I have updated the intel storage..I will see if it fixes the problem.  Thank you very much I really appreciate it Smiley Happy

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 1,063
Message 10 of 14

Re: BSOD Y550 please help

you're welcome. if it helps, please come back and mark the thread as solved.

http://www.krasotaiskusstva.com

Check out current deals!


Shop current deals

Top Kudoed Authors