08-04-2017 02:19 PM
I have had a Y50-70 for about 2 years now. Just in the past 2 weeks i started having issues with my loptop not charging at all when plugged in. It finally stopped charging and when i investigated it i found that the connector for the charging jack was burned at the connector to the motherboard.
I ordered a new one and had no issues installing it. After waiting about an hour, because my battery was dead, i turned on my laptop to a partially charged battery. Unfortunately the battery only charges when my laptop is off. I have looked into this all over the internet and havent found any good answers.
I have tried to toggled between power saving modes, some reprted that this helped, to no avail. I then tried to see if the energy manager was the issue and it was not installed on my laptop. While i was checking out the energy mode, i also uninstalled the battery drivers through device manager, the smart one not the basic driver, and updated all drivers and the bios, but that didnt help either.
Next i replaced the batter and hcraging cable, but still no help. I now have another charging port cable on the way hoping that maybe the last one was bad.
While i was waiting for my cable, i thought i would reach out here and ask if anyone has had this issue and has a fix for it. I looked through the batter thread and didnt see anything like mine. Can anyone help?