07-11-2008 02:04 PM
Facing the same battery problem with my Y500 7761-47Q Notebook,the one that many N100ers are facing ( came to know from the other post). It does not charge at all . Runs only on AC Power.
I checked the thread solution given for N100 series at MIGR-69671 but it seems specific to N100 series. Is it applicable to Y-Series batteries too? ( My battery model no. is BATHGT31L6, just in case!)
I bought the notebook around 8 months back in India, but have shifted to Germany a couple of months back. I really couldn't get much help on whom to contact here or what to do! badly need some help/directions here pals!
07-11-2008 02:44 PM
Welcome to the forum. No, the Y500 batteries are not covered in the tip, although it sounds like your battery may well have failed. If you are only 8 months into the warranty, you are still covered. I would try to contact service.
Here is the link for the list of appropriate support numbers to call and request a battery replacement.
It appears by the list that support does not cover the Y500 in Germany, but support is available in some of the neighboring countries on the list.
07-12-2008 05:28 AM
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07-13-2008 03:08 AM
Thanks for your immediate responses Mark & Andy.
Yes, I found that Y500 is never released and support is limited only for few other series and not for Y500.
Please let me know if there is any workaround.