cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Muslum
Paper Tape
Posts: 3
Registered: ‎11-24-2019
Location: TR
Views: 385
Message 1 of 6

Battery shows 100% but dies when Unplugged Y700-15ISK Laptop (ideapad)

Hi,

Last week, my Laptop Battery shows 100% but dies when I unplugged.

Y700-15ISK Laptop (ideapad). I have tried everything but nothing changed.  

Can you please help me?

 

alixman96
What's DOS?
Posts: 1
Registered: ‎11-25-2019
Location: US
Views: 378
Message 2 of 6

Re: Battery shows 100% but dies when Unplugged Y700-15ISK Laptop (ideapad)

I have the same issue with my Y520, You either bought a third party battery or your battery is not caliberated. If you bought a third party battery, you need to get rid of it and buy a first party one. If you have an original battery follow this guide to caliberate your battery:

 

https://support.lenovo.com/us/en/solutions/ht500710

 

Speaking of which, can someone tell me where I can buy first party battery for lenovo legion Y520? I live in Canada so it might be hard, I'm willing to pay the price to get my laptop working again.

Muslum
Paper Tape
Posts: 3
Registered: ‎11-24-2019
Location: TR
Views: 370
Message 3 of 6

Re: Battery shows 100% but dies when Unplugged Y700-15ISK Laptop (ideapad)

I have an original battery, I did a calibration but still the same. When you do battery calibration battery percentage increases then decreases but mine is always %100.
Support Specialist
Posts: 466
Registered: ‎11-04-2019
Location: US
Views: 319
Message 4 of 6

Re: Battery shows 100% but dies when Unplugged Y700-15ISK Laptop (ideapad)


Welcome to the Community Forums @Muslum! Glad to have you here.

 

Just to ask, are you still seeing any light from the laptop when it's plugged to the adapter while it's off?

 

 

Try uninstalling your laptop's battery driver, here's how:

 

  • Go to Device Manager by right clicking the Windows logo/symbol.
  • Under Device Manager, look for Batteries.
  • Right-click Microsoft ACPI-Compliant Control Method and select uninstall.
  • Restart the laptop afterwards.

 

You can also update your laptop's BIOS version through this link.

 

Once done, check/observe if the laptop will still turn off.

 

Update us on how it will go through. Regards.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Muslum
Paper Tape
Posts: 3
Registered: ‎11-24-2019
Location: TR
Views: 305
Message 5 of 6

Re: Battery shows 100% but dies when Unplugged Y700-15ISK Laptop (ideapad)

Hi Adriel,
Thank you for your reply.
Just to ask, are you still seeing any light from the laptop when it's plugged to the adapter while it's off?
Yes, just the battery charging light is green.
I have tried uninstalling my laptop's battery driver, it doesn't work.
I have also updated my laptop's BIOS version. Still not working.
What else I should do @Adriel_lenovo?
Support Specialist
Posts: 466
Registered: ‎11-04-2019
Location: US
Views: 274
Message 6 of 6

Re: Battery shows 100% but dies when Unplugged Y700-15ISK Laptop (ideapad)

 

Hello @Muslum!

 

Thanks for providing those details.

 

A Power System checkout can be also performed to your device, here's how:

 

  • Turn off the computer.
  • Remove the battery pack.
  • Connect the AC adapter.
  • Make sure that power is supplied when you turn on the computer.
  • Turn off the computer.
  • Disconnect the AC adapter and install the charged battery pack.
  • Make sure that the battery pack supplies power when you turn on the computer

Once done, check/observe if the laptop itself will still shut down when it's removed from the adapter.

 

Should the steps above didn't worked, you may call phone support at 0212-9120-134 (Turkish) from 9:00 - 18:00 Monday - Friday for repair assistance as this may seem to be a possible hardware failure.

 

Regards.

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

And we're back...

Move delayed but still coming

Learn More

Check out current deals!


Shop current deals

Top Kudoed Authors