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jhuang94
Paper Tape
Posts: 5
Registered: ‎12-06-2013
Location: Canada
Views: 1,805
Message 1 of 10

Battery will not charge after performing BATTERY GAUGE RESET y580

I have had my y580 since September of 2012 and for the first time I performed a full battery gauge reset yesterday because I was noticing performance loss (as expected over long use of battery). Once my laptop fully discharged, at first it would not turn back on for about 5-10minutes before I pulled the battery and put it back in. From there, turned on the laptop, the battery charged to the maximum capcity and after that, the battery would no longer charge.

Currently, I just have my charger plugged in without a battery. Did anyone else have similar problems? Help!

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 1,760
Message 2 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi Jhuang,

 

Welcome to Lenovo Community Forums

 

I’m sorry to hear that the battery is not getting charged after performing Battery Gauge reset in your Y580 Laptop, please change the mode from “Optimized Battery Health” to “Maximum Battery Life” in the LEM (Lenovo Energy Management) installed in the computer when the Battery is inserted and let me know if the issue persists.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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jhuang94
Paper Tape
Posts: 5
Registered: ‎12-06-2013
Location: Canada
Views: 1,750
Message 3 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi Shiva,

Thank you for your reply. I tried what you have asked me to do and the results were the same. One thing that does work is when I put in the battery with my charger plugged in, the battery will charge to 99%. If I unplug the charger and plug it in again, the battery will not charge anymore.

Thanks,

John

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
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Message 4 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi John,

 

I’m sorry to hear that the issue persists even after performing the above mentioned troubleshooting steps, I suggest you to make sure you have installed the latest version of the LEM (Lenovo Energy Management) in the computer, as an alternative un-install the LEM from the “Control Panel>Programs>Programs and Features”, then below is the link to download the exact LEM for the computer and when installing the LEM login to normal user profile then right click on the downloaded file and select “Run as administrator” option:

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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jhuang94
Paper Tape
Posts: 5
Registered: ‎12-06-2013
Location: Canada
Views: 1,721
Message 5 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi, I uninstalled my LEM and downloaded and reinstalled a new one. The new LEM does not have the "maximum battery life' option you spoke of earlier. It has 3 tabs, Battery health, advanced features and battery info. Under battery health, it allows me to select the option of battery-fully charged mode and battery protection mode. Under advanced features it allows me to perform the battery gauge test. Other than that, there is not much more else I can do!

Thanks,

-John

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 1,711
Message 6 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi John,

 

I think the computer has updated to the newly released version of LEM (Lenovo Energy Management) in the computer. Please selected “Battery-Fully Charged Mode” and check charging it and will reach 100% charged.

 

Do post us back if the issue still persists.

 

Best Regards

Shiva Kumar



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jhuang94
Paper Tape
Posts: 5
Registered: ‎12-06-2013
Location: Canada
Views: 1,694
Message 7 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi Shiva,

 I changed it to 100% with that setting on. When I unplug the charger and plug it back in, the battery still no longer charges!

Thank you,

John

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 1,677
Message 8 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi John,

 

Please let me know at what % of charge you are unplugging and connecting back the AC Adapter to the computer.

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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jhuang94
Paper Tape
Posts: 5
Registered: ‎12-06-2013
Location: Canada
Views: 1,671
Message 9 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi Shiva,

I unplugged it at 100% and tried plugging it in right after. One thing I did notice was that it took a bit of time from to charge from 99 to 100.

Thanks,

John

Retired Support Specialist
Posts: 2,826
Registered: ‎08-01-2013
Location: Bangalore
Views: 1,663
Message 10 of 10

Re: Battery will not charge after performing BATTERY GAUGE RESET y580

Hi John, 

 

I’m sorry to inform you that the battery starts charging only when it is less than 96%, if the AC Adapter is immediately plugged in it will display “Plugged IN not charging” message and will not charge the battery.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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