08-23-2011 02:05 PM
I bought a brand new Lenovo Z570 10243ZU 15.6-Inch Laptop which has a NVIDIA® GeForce GT520M HD Graphics with 1GB video memory yesterday. I installed Norton 360 and updated windows and when I rebooted it, there was a message saying nvvsvc.exe Visual C++ runtime error and then a black screen with only the mouse arrow visible and no log on screen; this also happened during reboot in safe mode.
Finally I had to use the disk image - one button rescue- provided by lenovo which I had luckily activated right before this happened. This solved the problem and it hasnt hapened again, there is a brief black screen during reboot now, but no error message and I do get the log on screen within an avergae of 33 seconds.
Why has this hapenned and what can I do to prevent it from happening again?
Thanks for your time and help!
Other specs on the laptop are:
Product Features and Technical Details
Processor, Memory, and Motherboard
Graphics and Display