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cawas
What's DOS?
Posts: 1
Registered: ‎08-23-2011
Location: San Diego, CA, USA
Views: 593
Message 1 of 2

Black screen during reboot with nvvsvc.exe Visual Runtime C++ error.

Hello members,

 

I bought a brand new Lenovo Z570 10243ZU 15.6-Inch Laptop which has a NVIDIA® GeForce GT520M HD Graphics with 1GB video memory yesterday. I installed Norton 360 and updated windows and when I rebooted it, there was a message saying nvvsvc.exe Visual C++ runtime error and then a black screen with only the mouse arrow visible and no log on screen; this also happened during reboot in safe mode.

Finally I had to use the disk image - one button rescue- provided by lenovo which I had luckily activated right before this happened. This solved the problem and it hasnt hapened again, there is a brief black screen during reboot now, but no error message and I do get the log on screen within an avergae of 33 seconds.

 

Why has this hapenned and what can I do to prevent it from happening again?

 

Thanks for your time and help!

 

Best,

 

Cawas.

 

Other specs on the laptop are:

 

Product Features and Technical Details

  • Windows 7 Home Premium 64 bit
  • Intel 2nd Generation Core i5 - 2410M
  • 15.6" Backlit LED HD (1366x768) resolution display
  • 6GB DDR3 Memory, 750GB HDD Storage
  • NVIDIA Geforce GT520M 1GB graphics, HDMI and Blu-Ray Combo Drive
  • SRS Premium Surround Sound audio enhancement & stereo speakers

Processor, Memory, and Motherboard

  • Hardware Platform:PC
  • Processor:2.3 hertz Intel Core i5
  • Number of Processors:2
  • RAM:6 GB
  • RAM Type: SODIMM

Hard Drive

  • Size:750 GB
  • Manufacturer:SATA
  • Type:Serial ATA
  • Speed: 5400 rpm

Graphics and Display

  • Graphics RAM: 1 MB
Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 584
Message 2 of 2

Re: Black screen during reboot with nvvsvc.exe Visual Runtime C++ error.

norton may cause it. if you already installed it, remove it.

http://www.krasotaiskusstva.com

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