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2 Posts

03-20-2018

US

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Blue Screen crash or Frozen Black Screen with static noises after launching games

2018-03-20, 19:01 PM

Hi guys,

 

Recently, my laptop hasn't been able to launch games properly. I've tried factory resetting the laptop, reinstalling and updating my graphics' card, and reinstalling games. Troubleshooting through Windows has also not worked. There was no malware detected too. I've been told this may be a software issue. I copied a hardware diagnostics I did from the Lenovo website below. They have said nothing was wrong. Any help would be greatly appreciated!

 

Pictures of Crash:
https://imgur.com/DkHermi

https://imgur.com/ggmB50X

https://imgur.com/mstW8Ri

https://imgur.com/qCJ0APw

My Pc info:

https://imgur.com/7HKLcqr

https://imgur.com/0UdGm2R

 

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2953 Posts

02-22-2017

GB

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Re: Blue Screen crash or Frozen Black Screen with static noises after launching games

2018-03-22, 15:41 PM

Hello Sinwin

Thanks for using the Lenovo forums.


If the issue stays after a factory reset, it will likely be a hardware issue.

I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers




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