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rommythai
Paper Tape
Posts: 4
Registered: ‎06-26-2015
Location: Chiang Mai
Views: 660
Message 1 of 5

Brand New Lenovo Y5070 (I7 4270HQ/8GB RAM/Geforce 960M 4GB) - All Freeze, Sound Continue!

Hello Support,

 

Last evening I bought this high-end model of Y5070 in Chiang Mai as I spend a month here now:

(I7 4270HQ/8GB RAM/Geforce 960M 4GB)

 

I am Microsoft Windows 10 Insider Edition User and while it works fine for most I've this strange issue. I've installed today fresh Windows 10 build 10130 (latest build), some drivers were missing so I used Lenovo drivers CD to install the win 8.1 drivers (Microsoft suggest to use Win 8.1 drivers on Win 10).

 

All works good besides, it has random freeze, everything freeze, but youtube/music keep singing and it will stay like this until i click POWER button on the laptop then after a minute it goes sleep and when it wakes up all fine again.

 

I did installed 100% fresh win 10 setup.  If this issue is due to Win 10 I can go and install win 7 or 8.1. But it sounds not very normal to me since i dont see other win 10 users having this issue.

 

Please assist me asap as long as I am here in Thailand/Chiang Mai and still can go to store for replacement if needed.

 

Thank you so much

Roman

rommythai
Paper Tape
Posts: 4
Registered: ‎06-26-2015
Location: Chiang Mai
Views: 654
Message 2 of 5

Re: Brand New Lenovo Y5070 (I7 4270HQ/8GB RAM/Geforce 960M 4GB) - All Freeze, Sound Continue!

SerialNumber
3732919200433
Guru
Posts: 810
Registered: ‎01-09-2012
Location: GB
Views: 621
Message 3 of 5

Re: Brand New Lenovo Y5070 (I7 4270HQ/8GB RAM/Geforce 960M 4GB) - All Freeze, Sound Continue!

when the screen freezes and the audio is still playing i would look at the gfx card drivers

http://www.geforce.co.uk/drivers/results/86574 Version 353.30
http://www.geforce.co.uk/drivers/results/85123 Version 352.86
http://www.geforce.co.uk/drivers/results/83885 Version 350.12

use driver sweeper to remove the old drivers then start with the top one and test each one and see if any improve or fix it
Thx dave

yoga 2, lenovo b540
3 custom gaming pc systems
rommythai
Paper Tape
Posts: 4
Registered: ‎06-26-2015
Location: Chiang Mai
Views: 605
Message 4 of 5

Re: Brand New Lenovo Y5070 (I7 4270HQ/8GB RAM/Geforce 960M 4GB) - All Freeze, Sound Continue!

Just reloaded win 8.1 for now.... 

 

Hope next time I try win 10 they will release updated working drivers that wont cause this trouble.

 

I do appreciate your help!

rommythai
Paper Tape
Posts: 4
Registered: ‎06-26-2015
Location: Chiang Mai
Views: 569
Message 5 of 5

Re: Brand New Lenovo Y5070 (I7 4270HQ/8GB RAM/Geforce 960M 4GB) - All Freeze, Sound Continue!

Thats normal for this model to have micro freezes random happening in GTA 5?

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