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HoneyNut
Fanfold Paper
Posts: 3
Registered: ‎04-27-2014
Location: United States
Views: 347
Message 1 of 3

Can I replace my laptop? The screen was cracked on arrival.

So I got my second Y410p today, after the first one had hardware issues on arrival, and I opened it, picked it up, heard that the laptop was making cricky and cracky noises as I picked it up, and so I turned on the laptop, and the screen was cracked.

 

Can I ask for a replacement for the whole laptop?

HoneyNut
Fanfold Paper
Posts: 3
Registered: ‎04-27-2014
Location: United States
Views: 332
Message 2 of 3

Re: Can I replace my laptop? The screen was cracked on arrival.

BTW, I am not able to call them right now, their call center is closed right now.
Retired SuperMod
Retired SuperMod
Posts: 9,293
Registered: ‎11-27-2007
Location: SK
Views: 285
Message 3 of 3

Re: Can I replace my laptop? The screen was cracked on arrival.

Hi HoneyNut,

 

I thought that Idea support was open 24/7 in the USA, at least that's what is stated on the contact support site.  In such circumstances I wouldn't delay and ensure that you retain all packaging material(s).

 

For the USA call  1-877-4-Lenovo  (1-877-453-6686)

Andy  

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