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Shadowmasta5
Paper Tape
Posts: 6
Registered: ‎02-04-2014
Location: lowestoft
Views: 1,081
Message 1 of 11

Cannot boot my Lenovo Ideapad z500

I recently had a problem with my Lenovo Ideapad Z500. I've only had it for around a month, and it's been working fine. But today I turned it on and It restarted my laptop as Windows experienced an error, now everytime i try to boot my laptop up, it takes a while to boot and in the end doesn't boot, and goes to scanning and repairing (CSmiley Happy: and get's stuck on 2 % after like two hours.

 

This is ridiculous, I paid over £500 for my laptop, and it's doing this already? Can't believe it! Why do I do? 

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 1,055
Message 2 of 11

Re: Cannot boot my Lenovo Ideapad z500

Power down your laptop then press the NOVO button. Select System Recovery to return the system to factory default. After restoration remove McAfee and enable Windows Defender thereafter.

Shadowmasta5
Paper Tape
Posts: 6
Registered: ‎02-04-2014
Location: lowestoft
Views: 1,049
Message 3 of 11

Re: Cannot boot my Lenovo Ideapad z500

I don't have a NOVO button

Shadowmasta5
Paper Tape
Posts: 6
Registered: ‎02-04-2014
Location: lowestoft
Views: 1,047
Message 4 of 11

Re: Cannot boot my Lenovo Ideapad z500

This is pathetic, lenovo better give me a refund for my laptop or repair my machine quickly for FREE. 

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 1,030
Message 5 of 11

Re: Cannot boot my Lenovo Ideapad z500

The NOVO button is right beside the power plug. Refer to the user guide for further location info.

Shadowmasta5
Paper Tape
Posts: 6
Registered: ‎02-04-2014
Location: lowestoft
Views: 1,017
Message 6 of 11

Re: Cannot boot my Lenovo Ideapad z500

I get to the recovery section, click on it and it says loading files, then shows the Lenovo logo and goes onto a blank black screen

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 999
Message 7 of 11

Re: Cannot boot my Lenovo Ideapad z500

Another way is to use the usb recovery flash drive. Since you can't access or use your unit try using another computer running the same version of windows (64bit also) to do the recovery drive. Boot with the usb drive and perform a reset but do not repartition and clean the drive for a possible repair of okr later on.

Shadowmasta5
Paper Tape
Posts: 6
Registered: ‎02-04-2014
Location: lowestoft
Views: 992
Message 8 of 11

Re: Cannot boot my Lenovo Ideapad z500

I do not have a recovery drive, this is ridiculous 

Shadowmasta5
Paper Tape
Posts: 6
Registered: ‎02-04-2014
Location: lowestoft
Views: 982
Message 9 of 11

Re: Cannot boot my Lenovo Ideapad z500

I've now used a flash drive with a recovery on it, when it takes me to the recovery section and it doesn't do a thing, i insert my windows 8 installation disk for my computer into the Z500 and it just turns off. I am seriously frustrated. 

Community SuperMod
Community SuperMod
Posts: 5,290
Registered: ‎06-26-2008
Location: US
Views: 976
Message 10 of 11

Re: Cannot boot my Lenovo Ideapad z500


@Shadowmasta5 wrote:

I've now used a flash drive with a recovery on it, when it takes me to the recovery section and it doesn't do a thing, i insert my windows 8 installation disk for my computer into the Z500 and it just turns off. I am seriously frustrated. 


Sorry you're having difficulties.

As it sure sounds like you've tried the software recovery options, it might be time to give Service a call.

 

Regards.

 

Country or RegionProductLanguageTelephone numberHours of operation
United Kingdom THINK-branded products English 08705-500-900
(Standard warranty support)
9 AM - 6 PM
Monday - Friday
IDEA-branded and
B, C, E, G, H, K, N, Q, V, Y Series Products
English 0844-249-1112
(5 pm from BT landlines)
9AM - 6PM
Monday - Friday

 


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