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Greenleaf
What's DOS?
Posts: 2
Registered: ‎06-11-2013
Location: London
Views: 1,610
Message 1 of 3

DVD drive is listed in Device Manager but has a yellow exclamation mark over it

Hi

 

I have recently bought an Ideapad Z580, but the DVD drive is missing.  It is showing in Device Manager under DVD/CD-ROM drives as TSSTcorp CDDVDW SN-208AB, but it has yellow exclamation mark over it.

 

As directed on the Lenovo support pages I uninstalled it and restarted the computer, but I still see the same in Device Manager.  

 

I have right-clicked on TSSTcorp CDDVDW SN-208AB and Properties show the device status as "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

 

Can anyone help resolve this?

 

THanks

Social Support Agent
Social Support Agent
Posts: 5,822
Registered: ‎02-11-2012
Location: PH
Views: 1,581
Message 2 of 3

Re: DVD drive is listed in Device Manager but has a yellow exclamation mark over it

hi Greenleaf,

 

Welcome to the Lenovo Community.

 

Can you try this microsoft hotfix:

 

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

 

Note:

Please backup the registry before making any changes

 

 

Let me know your findings

neokenchi



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Greenleaf
What's DOS?
Posts: 2
Registered: ‎06-11-2013
Location: London
Views: 1,568
Message 3 of 3

Re: DVD drive is listed in Device Manager but has a yellow exclamation mark over it

Hi neokenchi

 

Many thanks.  The hotfix worked and I can now see the DVD/CD drive.

 

Greenleaf

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