11-02-2009 09:01 AM
I first ordered my Y550 and home server on 9/25/2009. After chasing it through the month of October, a sales rep told me that the only way to move ahead with the order would be to cancel the first order and re-enter it. So now I have a new order number and a new delivery date, but little assurance that the computer would actually be shipped.
I really would like to have a lenovo Y550, but don't know if I can continue to wait.
I can go to a best buy and get a dell today - is that what I should do?
Is this just part of the lenovo experience or is it a temporary problem that you are working through?
11-03-2009 09:39 AM
What im doing is keep checking deal sites to see what kind of laptop sales are going on. If a better deal comes up I will cancel my order with Lenovo. I have been to the Lenovo website many times ready to make a purchase and have cancelled the order after seeing the estimate ship date. Right now I have 2 orders in place for some Y550's and I got a pretty good deal on them. If Lenovo wants to give me weeks to shop around for a better deal then its their loss if I find one.
11-04-2009 12:19 AM
Can anybody tell me why it takes soooo long to get it?
1. it is HOT product, too much people order
2. not made yet
3. made already but in China, need ship all together
4. re-programing system
5. less people working on the shipping
6. waiting for the parts price down and ship out (this month is 700USD, next month will be 600USD, DE-valued)
11-04-2009 08:05 PM
It took me over a month and 10-12 hours of phone calls, a letter to the better business bureau, and 20 or so emails to finally get lenovo to send me my Y550. I don't think lenovo much cares about the little consumeres when they are dealing with big business orders. I actually bought a dell while I waited for the Y550 and had to return it, overall the y550 is alot faster but no where near as asthetically pleasing or simple to deal with. Lenovo customer support is akin to a unicorn, that is non-existant.