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forktailedevil
Paper Tape
Posts: 2
Registered: ‎10-21-2013
Location: India
Views: 1,399
Message 1 of 5

Don't update to Windows 8.1 you will void your warranty -- says Lenovo Support

Dear Pankaj, 

Thank you for contacting Lenovo Support Centre.

We understand the issue, since you have upgraded the OS you have voided the warranty and hence we would not be able to assist you hence we kindly request 
You to visit nearest service center and  get the issue resolved.

Please reply to consumerts@lenovo.com to avoid any delay in service.

We appreciate your business with Lenovo.
Thanks and regards,
Shylesh
Consumers - Email Support Team 

-----Original Message-----
From: lenovo_support@donotreply.com [mailto:lenovo_support@donotreply.com] 
Sent: Saturday, October 19, 2013 12:10 AM
To: Consumer Technical Support
Subject: Email Support for Notebook & Desktop : CB22736085

Brand : Notebooks

Problem Category : Windows Installation and Upgrade

Date : 8 Aug 2012

MTM/SN : CBxxxxxxxx

Operating System : Windows 8

Problem Description : 
I can't change my brightness setting after updating to Windows 8.1

Previous Troubleshooting Steps : 


Change Information : 
Upgraded to Windows 8.1

First Name : Pankaj

Last Name : Sharma

Email Address : xxxxxxxxxxxxxxxx

Country : India

User Level : Intermediate

 

Moderator Note; s/n & email edited for member's own protection

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 1,384
Message 2 of 5

Re: Don't update to Windows 8.1 you will void your warranty -- says Lenovo Support

I think there is something wrong with the entry specifically in "Problem Category". It should be "Windows Installation and Update" not "Windows Installation and Upgrade". There is a big difference between the two words update and upgrade.

 

If you upgrade or downgrade I think you void the warrantee but if you update you will not. Microsoft has always provide automatic update to its OS and programs every month and I don't think this will void the warrantee.

forktailedevil
Paper Tape
Posts: 2
Registered: ‎10-21-2013
Location: India
Views: 1,364
Message 3 of 5

Re: Don't update to Windows 8.1 you will void your warranty -- says Lenovo Support

They don't have any other category in the drop box.

 

Link to picture

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

pisarz1958
Punch Card
Posts: 19
Registered: ‎10-12-2013
Views: 1,288
Message 4 of 5

Re: Don't update to Windows 8.1 you will void your warranty -- says Lenovo Support

Weird. I changed OS on my laptop multiple times, upgrade, downgrade, testing various Linux distros and it haven't voided my warranty. o.o
LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 1,279
Message 5 of 5

Re: Don't update to Windows 8.1 you will void your warranty -- says Lenovo Support

@forktailedevil:

 

I think its better to give them a call.

 

@pisarz1958:

 

I agree with you. I've been reading postings in the forum and members are changing(upgrading/downgrading or changing to Linux,etc.) their OS without asking about voiding warrantee.

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