10-21-2013 09:17 PM - last edited on 10-22-2013 04:09 AM by andyP
Dear Pankaj, Thank you for contacting Lenovo Support Centre. We understand the issue, since you have upgraded the OS you have voided the warranty and hence we would not be able to assist you hence we kindly request You to visit nearest service center and get the issue resolved. Please reply to firstname.lastname@example.org to avoid any delay in service. We appreciate your business with Lenovo. Thanks and regards, Shylesh Consumers - Email Support Team -----Original Message----- From: email@example.com [mailto:firstname.lastname@example.org] Sent: Saturday, October 19, 2013 12:10 AM To: Consumer Technical Support Subject: Email Support for Notebook & Desktop : CB22736085 Brand : Notebooks Problem Category : Windows Installation and Upgrade Date : 8 Aug 2012 MTM/SN : CBxxxxxxxx Operating System : Windows 8 Problem Description : I can't change my brightness setting after updating to Windows 8.1 Previous Troubleshooting Steps : Change Information : Upgraded to Windows 8.1 First Name : Pankaj Last Name : Sharma Email Address : xxxxxxxxxxxxxxxx Country : India User Level : Intermediate
Moderator Note; s/n & email edited for member's own protection
10-21-2013 09:30 PM
I think there is something wrong with the entry specifically in "Problem Category". It should be "Windows Installation and Update" not "Windows Installation and Upgrade". There is a big difference between the two words update and upgrade.
If you upgrade or downgrade I think you void the warrantee but if you update you will not. Microsoft has always provide automatic update to its OS and programs every month and I don't think this will void the warrantee.
10-21-2013 09:54 PM - last edited on 10-22-2013 04:10 AM by andyP
10-22-2013 09:35 AM
10-22-2013 09:46 AM
I think its better to give them a call.
I agree with you. I've been reading postings in the forum and members are changing(upgrading/downgrading or changing to Linux,etc.) their OS without asking about voiding warrantee.