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sLiMmEr
Fanfold Paper
Posts: 2
Registered: ‎01-19-2017
Location: RU
Views: 249
Message 1 of 3

Drivers issues Y580 (or hardware? nvidia related)

Hi everyone!

 

That's a long story to tell.


I got my laptop from service center, they did dust cleaning and installed an SSD instead of HDD, installed clean win7 x64 on SSD, changed fan.
Found out that my nvidia card is not working. After installing drivers and pc reboot, it crashes 1 second after showing me desktop. After that i launch in safe-mode, delete the drivers (or switch nvidia off) and then it is possible to load system properly (but without a video card ofc, i see second video deivce in device manager which is shown as "standard vga video adapter". If i repeat installing drivers for nvidia and reboot in safe mode it is shown as gtx 660m.

Must be said, that those guys in service center installed me non official win (which i found out only now), moreover I had win 8.1 as a custom system (later upgraded to win 10) so i suppouse it can be some bios-related issues. Guys in service center told that my videocard is overheated and that's the reason it is not longer functioning, but i dont really trust them after finding out that the system they installed is non-official (also found many similar situations on web which were solved, so i still hope my card is not dead yet, but just sleeping).

I already had some issues with video on that notebook: system showed me BSODs and went to avto-repairing state after video drivers update on win 10. Solved it once buy force replacing files in system folder with an older one from the previous driver (do not remember which exactly, smthng like d3d9.dll or similar). It solved the problem (my card was named as another model in Geforce Experience and HW Monitor, but worked fine). So i suppouse that for now it might be something similar. Didn't tried it yet because can not find the solution i found before and do not remember the file name which was replaced.

For this time i already tried:

Clean driver instal of older verisons,
didn't help: tried 3 different form march'16 to nov'16, same result - shutdown 1 escond after loading a desktop then 5 second pause then avto-reboot and ask if to load in safe mode. The only difference was that once i got not a shutdown, but BSOD for a second first.


SO

What i've done already:
1. learned how to launch BIOS
2. checked older drivers for chpiset and video card
3. tried clean instal using DDU (safe mod -> uninstal nvidia drivrers, uninstal intel driver -> launch DDU, delete nvidia files, delete intel files -> reboot -> intel drivers instal, nvidia drivers instal); maybe i made it wrong somewhere because after I delete drivers and use DDU, my system auto install something called "standard VGA driver" even in a safe mode (or something like that), so my instal might be no as clean as it seems to me.

What makes me think it is not dead video but something deeper:
when i choose "UMA" in BIOS, which should switch off nvidia card at all and just work like there is no such card in my laptop, notebook has similar issues after launch. i can see desktop for about 10 seconds, then picture crash and stay crashed (system doesnt go rebooting).

if i delete intel driver so that intel video is detected as "standard VGA driver", it loads ok and doesn't crash in UMA mode. it also loads ok and doesn't crash even in switchable mode with intel being "standard vga" and nvidia card detectnig normal (in device manager) and drivers installed. and it would be ok for me (cause i dont really need integrated video, i want my nvidia card), but in this case video card still doesn't work. when i try to open "nvidia control pannel" it says to me "cant open because display is not plugged to nvidia GPU". so the card is not running still and the system works like there is no video card (integrated or discrete) at all. at the same time, if i delete drivers for NVIDIA and install them for intel (so i have intel HD card and nvidia detected as standard vga in my device manager), system run ok and intel HD graphic is actually used.

They dont work together with drivers installed for both, they dont work alone with drivers installed for one of them. They only work together with drivers installed for one of them. Looks like a dramatic love story.

so i assume, that something is wrong with some kind of driver or controler (or module, or BUS or whatever, they all are equal to me, im not pro in this things) which switches Intel HD graphs to a state when it works like a display driver.

 

Yesterday I reinstalled windows to licenced 8.1 version and activated it using my OEM key, but the problem with shutdown after driver install still exists (with all the same sympthoms). The only difference is that I was able to launch nvidia control panel during first OS launch and auto driver installation, but when perfomed a reboot, during system shutdown some error massage appeared (didn't write it, my bad, maybe i sohuld try to catch it again). 

 

What else, in device manager I see "Xeon(R) processor E3 - 1200 v2/3rd Gen Core processor PCI Express Root Port - 0151" which seems strange because I definetly use another CP. If i switch it off, nvidia card dissapear from device manager (so I belive it is a port that controls my video card).


Please be forgiving to my bad english and poor technical knoledge of topic and give some good recommendations, explanations or guesses about why is it happening and how to fix it (if possible). Greatly appreciate!

PS I would take the fact that my nvidia card is dead if i can make it clear for myself. But for now i see some strange bios-intel-nvidia things that make me think that its not dead but something else is happening here.

Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 163
Message 2 of 3

Re: Drivers issues Y580 (or hardware? nvidia related)


@sLiMmEr wrote:

Hi everyone!

 

That's a long story to tell.


I got my laptop from service center, they did dust cleaning and installed an SSD instead of HDD, installed clean win7 x64 on SSD, changed fan.
Found out that my nvidia card is not working. After installing drivers and pc reboot, it crashes 1 second after showing me desktop. After that i launch in safe-mode, delete the drivers (or switch nvidia off) and then it is possible to load system properly (but without a video card ofc, i see second video deivce in device manager which is shown as "standard vga video adapter". If i repeat installing drivers for nvidia and reboot in safe mode it is shown as gtx 660m.

Must be said, that those guys in service center installed me non official win (which i found out only now), moreover I had win 8.1 as a custom system (later upgraded to win 10) so i suppouse it can be some bios-related issues. Guys in service center told that my videocard is overheated and that's the reason it is not longer functioning, but i dont really trust them after finding out that the system they installed is non-official (also found many similar situations on web which were solved, so i still hope my card is not dead yet, but just sleeping).

I already had some issues with video on that notebook: system showed me BSODs and went to avto-repairing state after video drivers update on win 10. Solved it once buy force replacing files in system folder with an older one from the previous driver (do not remember which exactly, smthng like d3d9.dll or similar). It solved the problem (my card was named as another model in Geforce Experience and HW Monitor, but worked fine). So i suppouse that for now it might be something similar. Didn't tried it yet because can not find the solution i found before and do not remember the file name which was replaced.

For this time i already tried:

Clean driver instal of older verisons,
didn't help: tried 3 different form march'16 to nov'16, same result - shutdown 1 escond after loading a desktop then 5 second pause then avto-reboot and ask if to load in safe mode. The only difference was that once i got not a shutdown, but BSOD for a second first.


SO

What i've done already:
1. learned how to launch BIOS
2. checked older drivers for chpiset and video card
3. tried clean instal using DDU (safe mod -> uninstal nvidia drivrers, uninstal intel driver -> launch DDU, delete nvidia files, delete intel files -> reboot -> intel drivers instal, nvidia drivers instal); maybe i made it wrong somewhere because after I delete drivers and use DDU, my system auto install something called "standard VGA driver" even in a safe mode (or something like that), so my instal might be no as clean as it seems to me.

What makes me think it is not dead video but something deeper:
when i choose "UMA" in BIOS, which should switch off nvidia card at all and just work like there is no such card in my laptop, notebook has similar issues after launch. i can see desktop for about 10 seconds, then picture crash and stay crashed (system doesnt go rebooting).

if i delete intel driver so that intel video is detected as "standard VGA driver", it loads ok and doesn't crash in UMA mode. it also loads ok and doesn't crash even in switchable mode with intel being "standard vga" and nvidia card detectnig normal (in device manager) and drivers installed. and it would be ok for me (cause i dont really need integrated video, i want my nvidia card), but in this case video card still doesn't work. when i try to open "nvidia control pannel" it says to me "cant open because display is not plugged to nvidia GPU". so the card is not running still and the system works like there is no video card (integrated or discrete) at all. at the same time, if i delete drivers for NVIDIA and install them for intel (so i have intel HD card and nvidia detected as standard vga in my device manager), system run ok and intel HD graphic is actually used.

They dont work together with drivers installed for both, they dont work alone with drivers installed for one of them. They only work together with drivers installed for one of them. Looks like a dramatic love story.

so i assume, that something is wrong with some kind of driver or controler (or module, or BUS or whatever, they all are equal to me, im not pro in this things) which switches Intel HD graphs to a state when it works like a display driver.

 

Yesterday I reinstalled windows to licenced 8.1 version and activated it using my OEM key, but the problem with shutdown after driver install still exists (with all the same sympthoms). The only difference is that I was able to launch nvidia control panel during first OS launch and auto driver installation, but when perfomed a reboot, during system shutdown some error massage appeared (didn't write it, my bad, maybe i sohuld try to catch it again). 

 

What else, in device manager I see "Xeon(R) processor E3 - 1200 v2/3rd Gen Core processor PCI Express Root Port - 0151" which seems strange because I definetly use another CP. If i switch it off, nvidia card dissapear from device manager (so I belive it is a port that controls my video card).


Please be forgiving to my bad english and poor technical knoledge of topic and give some good recommendations, explanations or guesses about why is it happening and how to fix it (if possible). Greatly appreciate!

PS I would take the fact that my nvidia card is dead if i can make it clear for myself. But for now i see some strange bios-intel-nvidia things that make me think that its not dead but something else is happening here.


Hi sLiMmer and welcome to the community,

 

First things first, download and install all the drivers available for your machine from the Lenovo support site and test. see what happens and let us know.

 

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sLiMmEr
Fanfold Paper
Posts: 2
Registered: ‎01-19-2017
Location: RU
Views: 155
Message 3 of 3

Re: Drivers issues Y580 (or hardware? nvidia related)

Done already, still same problem: after perfoming an installation of nvidia grpahic driver desktop image falls to green squares then notebook shuts down then restart -> loading desktop image -> 5s and green squares + shutdown again. Then i have to go to safe mode and delete installed nvidia driver (or switch of Nvidia card in device manager). It makes laptop load and perform fine (but w/o nvidia card obviously).

Same thing happens if i allow windows updater automatically download and install drivers for nvidia card. What i noticed is that for now it crashes during the installation of driver. Approximately at 20-40% of installation process screen blinks several times (i think it is ok during the process) and then 3-5 secs later screen falls to green squares. During first launch on empty windows (not updated and without any drivers installed) laptop installed videodrivers succesfully and didn't crashed, it only happened during reboot.
Don't know if it matters just trying to give as much info as possible.

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