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darkking
Paper Tape
Posts: 1
Location: Indonesia
Views: 280
Message 1 of 2

Error Battery on Lenovo Z480

i'm sorry if someone was already ask the same question in here Smiley Happy

 

i bought it just two weeks ago, and LED indicator is flash blinking orange to black . on systray it say (0% plugged in, charging) , that means the battery is detected right? but after i take off the adaptor, my laptop shutdown suddenly, it's looks like my laptop just running on electricity power, no charging power on battery at all. i have installed lenovo power management to reset battery gauge, not working, and i try to switch to battery protection mode, that's same.

 

please help me, any advice could be useful. Thanks

regards, darkking

Former Employee
Posts: 2,835
Location: Malaysia
Views: 251
Message 2 of 2

Re: Error Battery on Lenovo Z480

Hi darkking,

thanks for posting and welcome to the community. Based from your post it seems this is more of a hardware issue rather than some we can solve with a software.

At this point what I can see is you may be facing with a battery failure. In order to diagnose further on the matter I would suggest you to contact our service team to confirm. Sorry i couldn't be much of a help but as this point your case will require our service team intervention to confirm that it is not a hardware failure.

Regards
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