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Phylum
Token Ring
Posts: 73
Registered: ‎06-02-2014
Location: US
Views: 331
Message 1 of 4

First lettered row of keys doesn't work

I have a Lenovo IdeaPad Z400 experiencing a problem with the first lettered row of keys on the keyboard

None of the letters (QWERTYUIOP) work but:

  • The ESC key works
  • The number keys work & their special character equivalents
  • The F keys (F1, F2, F3 etc.) work
  • The TAB key works (same row)
  • The curly braces ({}), brackets ([]), backslash (\) and pipe (|) keys work (same row)
  • All other keys on the keyboard work

I'm thinking this may be a hardware issue but wanted to check with the community for other guidance.

Is there by chance an IdeaPad diagnostic ISO that can be used to check components like this?

Sr Support Specialist
Posts: 7,822
Registered: ‎11-30-2015
Location: PH
Views: 300
Message 2 of 4

Re: First lettered row of keys doesn't work

Hi Phylum , 

 

Welcome to the Community Forums. 

 

Would the onscreen keyboard work along with an external USB keyboard too ?

 

What I usually do to isolate hardware from software issue is going to the BIOS. Turn on the machine using the Novo button instead of power and choose BIOS set up. 

 

Security tab on creating password would allow you to type in BIOS ( do not save , just to test keys )so if same issue most likely a hardware problem aside from how it is isolated on a specific location just like a full straight line of the letter keys without using shift alongwith. 

 

Update us how it goes.

 

Regards



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Phylum
Token Ring
Posts: 73
Registered: ‎06-02-2014
Location: US
Views: 242
Message 3 of 4

Re: First lettered row of keys doesn't work

Yikes - I thought I had replied to this but apparently not.

 

  • On-screen keyboard is fine
  • External keyboards are fine
  • The same keys don't work in the BIOS; other keys do
  • Updated BIOS, same problem

My friend ended up taking the machine to either Best Buy or Microcenter to have the machine repaired.  Although he confirmed it was successful, he didn't detail what specifically they did.

 

Appreciate the support spidey101 Smiley Happy

Sr Support Specialist
Posts: 7,822
Registered: ‎11-30-2015
Location: PH
Views: 237
Message 4 of 4

Re: First lettered row of keys doesn't work

Hi Phylum , 

 

Greetings. 

 

Thanks that you were able to get back on our case and have us updated. 

Good to know that its all working now as we have confirmed that it is a probable hardware issue . 

On similar cases I have worked with , clean up is the first thing I have in mind specially if a line of keys don't work in the BIOS before considering replacement parts. 

 

Please feel free to visit our Community for your queries and sharing ideas at anytime. 

 

Best luck to all your endeavors. 

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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