07-27-2016 06:27 PM
I have a Lenovo IdeaPad Z400 experiencing a problem with the first lettered row of keys on the keyboard
None of the letters (QWERTYUIOP) work but:
I'm thinking this may be a hardware issue but wanted to check with the community for other guidance.
Is there by chance an IdeaPad diagnostic ISO that can be used to check components like this?
Solved! Go to Solution.
07-28-2016 08:02 AM
Hi Phylum ,
Welcome to the Community Forums.
Would the onscreen keyboard work along with an external USB keyboard too ?
What I usually do to isolate hardware from software issue is going to the BIOS. Turn on the machine using the Novo button instead of power and choose BIOS set up.
Security tab on creating password would allow you to type in BIOS ( do not save , just to test keys )so if same issue most likely a hardware problem aside from how it is isolated on a specific location just like a full straight line of the letter keys without using shift alongwith.
Update us how it goes.
08-23-2016 04:29 AM
Yikes - I thought I had replied to this but apparently not.
My friend ended up taking the machine to either Best Buy or Microcenter to have the machine repaired. Although he confirmed it was successful, he didn't detail what specifically they did.
Appreciate the support spidey101
08-23-2016 06:00 AM
Hi Phylum ,
Thanks that you were able to get back on our case and have us updated.
Good to know that its all working now as we have confirmed that it is a probable hardware issue .
On similar cases I have worked with , clean up is the first thing I have in mind specially if a line of keys don't work in the BIOS before considering replacement parts.
Please feel free to visit our Community for your queries and sharing ideas at anytime.
Best luck to all your endeavors.