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Former Employee
Posts: 3,823
Registered: ‎07-11-2010
Location: Malaysia
Views: 2,563
Message 61 of 105

Re: Game keyboard problem

Hi All,

 

Case has been logged to engineering for their investigation regarding this issue.

 

Also several users has provided some temporary workaround by doing a system restore to before 28th Sep or run game in XP compatibility mode. (Cheers to mfrazzz and saylahvie).

 

Appreciate everyone's patience on this.

 

//JameZ

 

 

pyrono
Punch Card
Posts: 16
Registered: ‎10-04-2010
Location: new jersey
Views: 2,529
Message 62 of 105

Re: Game keyboard problem

je xp thing does not work for all i need help now

pyrono
Punch Card
Posts: 16
Registered: ‎10-04-2010
Location: new jersey
Views: 2,499
Message 63 of 105

Re: Game keyboard problem

does any one find a way to fix this or how long will it take i would like to know and i am sure others will too

sn0wie
Paper Tape
Posts: 3
Registered: ‎10-02-2010
Location: USA
Views: 2,467
Message 64 of 105

Re: Game keyboard problem

My only fix is back on the old laptop for now...ugh

pyrono
Punch Card
Posts: 16
Registered: ‎10-04-2010
Location: new jersey
Views: 2,461
Message 65 of 105

Re: Game keyboard problem

i got no fix i hope it gets fixed soon

pyrono
Punch Card
Posts: 16
Registered: ‎10-04-2010
Location: new jersey
Views: 2,366
Message 66 of 105

Re: Game keyboard problem

anyone find any thing

mfrazzz
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Posts: 15
Registered: ‎10-01-2010
Location: Colorado
Views: 2,359
Message 67 of 105

Re: Game keyboard problem

Stuff like this takes time.  This was just identified over the last week, and wasn't narrowed down to what caused the change in behavior until a few days ago, and has just been submitted to Lenovo engineering by JameZ.  Who knows if they have figured out what the ultimate cause is, let alone a way to fix it yet.  Then when thats found, it will have to be tested and made sure it doesn't cause other issues before being released (you'd be even more upset if the fix broke other things, or even bricked your laptop).

 

While I want to see a fix a soon as possible myself, since I work in the computer industry, I know something like this is going to take time.  Repeatedly asking for information is not going to make things go faster.

 

I do hope Lenovo updates us in this thread with status on the issue they raised internally.

sloppy_joes
Paper Tape
Posts: 2
Registered: ‎10-09-2010
Location: Toronto Canada
Views: 2,212
Message 68 of 105

Re: Game keyboard problem

I have the same problem in video games, where everything i push turns to 0-10 sequentially, unless i hold alt.

I've tried doing a system restore, updating CCC, and plugging in another keyboard.

Have yet to try:
Uninstall keyboard drivers (doubtful it will work since second keyboard didn't)
Update BIOS (people say it hasn't worked)
Yell at customer support

Is there a fix yet?

mysticbits
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Posts: 10
Registered: ‎10-09-2010
Location: Dallas, TX
Views: 2,180
Message 69 of 105

Re: Game keyboard problem

I bought a G555 yesterday and experienced this problem.  I think I found the issue is with the GuardID startup program intercepting keystrokes.  See the thread "G550 laptop typing in numbers instead of letters" for more detail.  My fix (or at least workaround) is to remove the "GID Desktop Application from the Startup Menu.

sloppy_joes
Paper Tape
Posts: 2
Registered: ‎10-09-2010
Location: Toronto Canada
Views: 2,164
Message 70 of 105

Re: Game keyboard problem

Yes, that suggestion worked, thank you.

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