06-30-2016 07:46 PM
My computer was plugged into my TV via HDMI and my dog ran by, grabbing the cord and taking the laptop down with it.
It looks damaged on the inside of the port and does not work. I have had the screen flash for a split second trying to plug it in but not even long enough to be recognized by the monitor.
I am trying to find out if this is something that can be repaired, or am I screwed?
I use my laptop for presentations and meetings a few times a week, please let me know if there are any solutions.
I tried contacting customer support on Lenovo's website but received an error message.
Solved! Go to Solution.
07-04-2016 09:11 AM - edited 07-04-2016 09:14 AM
Welcome to the Lenovo Community !
Sorry to hear to the problem you are having.
I assume that your laptop display is working Ok and the issue is just with the HDMI display? On your model the HDMI port is soldered directly to the motherboard so replacing just the port would be rather difficult. First, you would need to find the replacement port. Secondly, you would need to have the soldering skill to do the replacement. An easier, but more expensive option would be to replace the motherboard. If you are interested in the HDMI port replacement I would suggest you contact a local computer repair center and see if they will perform the repair for you.
An alternative is to try a USB to HDMI adapter and leave the damaged port on the laptop as it is. A variety of retailers sell the adapter and here is one example.......
A second alternative is to make use of the VGA port on your laptop. That's provided your presentation equipment allows a VGA connection.
Then again, if you have an active warranty with accidental damage then I would recommend you contact Lenovo Support for additional warranty assistance.
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