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Punch Card
Posts: 18
Registered: ‎11-27-2011
Location: Pennsylvania
Message 1 of 4 (444 Views)

Help! (Before I send my Y560p for service)

6 Months old and was experiencing what I thought were hard disk errors.

 

1. One Key Recovery "Factory Default" disks were unable install on a new hard drive.

 

Lenovo support was great and I was provided restore media.

 

I get prompted to insert "Disk 3" (If available.) I click yes and the message repeats, over & over

 

When I click no, it reads disk 3 and shows:

 

Current item: ApplyOs (Seems to be loading properly.)

 

After Reboot it tests:

 

Install Intel Matrix Storage Manager (x32 /x64) failed

.Type : MAINBOARD

 

Test failed.

 

 

Just need a confirm that the logic board is toast, before I send it in for repair

 

 

Punch Card
Posts: 18
Registered: ‎11-27-2011
Location: Pennsylvania
Message 2 of 4 (438 Views)

Re: Help! (Before I send my Y560p for service)

Not a newb. I've installed Windows a couple dozen times, (and other Os's many more.)

 

The disks that were provided are labeled:

 

IdeaPad G450/G550 64bit.

 

I have a Y560p.

Is it possible I have the wrong disks?

 

(Over the years I've found, things generally get worse after a repair.)

Posts: 3,500
Topics: 27
Solutions: 274
Registered: ‎01-21-2010
Location: Etters, PA
Message 3 of 4 (433 Views)

Re: Help! (Before I send my Y560p for service)

Hi oLNutJob,

 

Yes, it's entirely possible you have the wrong restore discs.  I'd put a call in to service.

 

What kind of errors were you getting on your hard disc?

 

Dave



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Punch Card
Posts: 18
Registered: ‎11-27-2011
Location: Pennsylvania
Message 4 of 4 (420 Views)

Re: Help! (Before I send my Y560p for service)

My hard drive started making the quiet "marbles in a blender" sound, and got awfully slow.

 

My B'up was several weeks old. I have a new drive.

However, my best efforts of actually making/having "One Key Recovery" on DVD's didn't work on a fresh drive.

 

I'm giving support a few days, as the disks are probably not compatable. These Quads have a funky sata bus, and the supplied restore's were for a Core2.

Hopefully, it ain't serious.

;-)

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