Showing results for 
Search instead for 
Do you mean 
Reply
Paper Tape
Posts: 1
Registered: ‎01-21-2015
Location: croatia
Message 1 of 2 (542 Views)

Help Lenovo ideapad z500 battery plugged in not charging

Hi,

I have a problem.

Since this morning my lenovo ideapad z500 battery won't charge and if I unplug the laptop it shuts down.

I've downloaded and started battery firmware update and there was text saying:"Now configuring the program" .

 

And it was stuck like that for at least half hour and when I pressed cancel and restarted battery firmware update it displayed error that said: "This system is not supported or is not configured for battery firmware update"

 

Please help me.

I have windows 7

Retired Support Specialist
Posts: 3,015
Registered: ‎03-14-2014
Location: Bangalore
Message 2 of 2 (537 Views)

Re: Help Lenovo ideapad z500 battery plugged in not charging

Hi Luca_z500,

 

Welcome to Lenovo Community!

 

As per the query we understood that you are facing an issue with system not charging on your Ideapad Z500.

 

Run the system restore to earlier date and check if the issue still persists, if occurs then perform below troubleshooting steps.

 

To resolve this issue please restart the system connecting ‘Power Adapter’. Wait till the system boot completely and then go to ‘Device Manager’ then uninstall ‘Microsoft ACPI-Compliant Control Method Battery’ under battery option. After uninstalling shutdown the system, remove ‘Power Adapter’ and reconnect, then switch ON the system and check if the issue has been resolved.

 

Please click here to visit the Lenovo support link and select your region to get the contact number.

 

Hope this helps!

 

Best regards,

Hemanth Kumar



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Top kudoed Authors