01-21-2015 03:35 AM
I have a problem.
Since this morning my lenovo ideapad z500 battery won't charge and if I unplug the laptop it shuts down.
I've downloaded and started battery firmware update and there was text saying:"Now configuring the program" .
And it was stuck like that for at least half hour and when I pressed cancel and restarted battery firmware update it displayed error that said: "This system is not supported or is not configured for battery firmware update"
Please help me.
I have windows 7
01-21-2015 03:46 AM
Welcome to Lenovo Community!
As per the query we understood that you are facing an issue with system not charging on your Ideapad Z500.
Run the system restore to earlier date and check if the issue still persists, if occurs then perform below troubleshooting steps.
To resolve this issue please restart the system connecting ‘Power Adapter’. Wait till the system boot completely and then go to ‘Device Manager’ then uninstall ‘Microsoft ACPI-Compliant Control Method Battery’ under battery option. After uninstalling shutdown the system, remove ‘Power Adapter’ and reconnect, then switch ON the system and check if the issue has been resolved.
Please click here to visit the Lenovo support link and select your region to get the contact number.
Hope this helps!