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lun073
Paper Tape
Posts: 3
Registered: ‎05-14-2017
Location: MY
Views: 781
Message 1 of 6

How to fix Z40 Your laptop ran into a problem and needs to restart.

Hi guys.

I've been using this Lenovo Z40 AMD A10 laptop for like one and a half year.

Recently this error message always pop up when I'm working and it don't allow me to save my work before it restarts.

I need your kind advise on how to fix this.

Thanks in advanced.

 

lenovo error.jpg

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 719
Message 2 of 6

Re: How to fix Z40 Your laptop ran into a problem and needs to restart.

Hi there, Lun073 -  

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

UNEXPECTED_KERNEL_MODE_TRAP is displayed in the Blue Screen of Death (BSOD). The error is mostly generated due to hardware failure or because of installation of inappropriate or incompatible device drivers. As with other Blue Screen of Death errors, a simple restart may resolve the issue. However if the problem persists, the computer must be restarted in safe mode and any newly installed device driver must be uninstalled to make Windows (different Windows) computer run smoothly.

Update us how it goes.

 

 

 

Regards,

 

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lun073
Paper Tape
Posts: 3
Registered: ‎05-14-2017
Location: MY
Views: 703
Message 3 of 6

Re: How to fix Z40 Your laptop ran into a problem and needs to restart.

Hi Shashi.

Thanks for your reply.

I'll try to remove the RAM that I put it to see the error message still showing.

 

Again, thanks for your advise Smiley Happy

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 654
Message 4 of 6

Re: How to fix Z40 Your laptop ran into a problem and needs to restart.

Did the issue get resolved?

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

lun073
Paper Tape
Posts: 3
Registered: ‎05-14-2017
Location: MY
Views: 606
Message 5 of 6

Re: How to fix Z40 Your laptop ran into a problem and needs to restart.

Hi, Shashi.

Sorry for the late reply.

 

I removed the extra RAM that I added in, the problem was still the same.

So I decided to format the laptop and I've got more problems now.

Below are the error message that I got randomly, and the laptop got hanged more frequently now.

Need your advise.

 

UNEXPECTED_KERNEL_MODE_TRAP

IRQL_NOT_LESS_OR_EQUAL

SYSTEM_SERVICE_EXCEPTION

MEMORY_MANAGEMENT

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 593
Message 6 of 6

Re: How to fix Z40 Your laptop ran into a problem and needs to restart.

Method 1: Conduct a Clean-up on Dusty Components

 

Method 2: Check Newly Installed Hardware or Software

 

Method 3: Scan and Clean up Malware on the PC

 

Method 4: Use System File Checker to Fix UNEXPECTED KERNEL MODE TRAP

  • Select Command Prompt (Admin).
  • Type sfc /scannow into the dialog window and hit Enter.

Method 5: Update the Drivers and Fix Windows 10 UNEXPECTED KERNEL MODE TRAP

 

Update us how it goes.

 

 

 

 

Regards,         

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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