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14 Posts

03-10-2014

United Kingdom

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  • Registered: ‎03-10-2014
  • Location: United Kingdom
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  • Message 1 of 3

How to request a warranty repair

2014-08-13, 12:38 PM

Hi everyone,

 

I have two 'bright spots' that have developed seperately on my Lenovo Y580 1920x1080 screen.

 

The first is approximately 40% from the left, 40% from the top, 10 mm wide and 1mm high. The second is approximately 60% from the left, 10% from the top, circular with a diamter of approximately 2 mm.

 

The screen was perfect when I got it and the laptop hadn't even left the house when they developed. I've tried to live with them but I really can't, they catch the eye in games and graphics work, especially on white backgrounds. I would like the screen replaced under warranty.

 

I'm really struggling to work out how I even contact Lenovo to get it repaired. I've called three 'service centres', all of which say they're not a Lenovo service centre.

 

When I try to contact Lenovo here (http://support.lenovo.com/gb/en/contactus) by clicking on "Submit a Service Request", it just takes me around in circles.

 

This form (http://www.lenovoshop.com/support/len_uk/) doesn't accept my serial number, even through the warranty checker one does (http://support.lenovo.com/gb/en/warrantylookup).

 

How do I actually request a warranty repair?

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1 Posts

10-02-2011

Toronto

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  • Registered: ‎10-02-2011
  • Location: Toronto
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  • Message 2 of 3

Betreff: How to request a warranty repair

2018-10-17, 16:34 PM

https://www.managedtechnicalsupportaccess.com/mtsarva/lenovo.html

 

https://www.ibm.com/support/home/

 

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456 Posts

08-02-2018

PH

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  • Message 3 of 3

Re: Betreff: How to request a warranty repair

2018-10-18, 0:08 AM

Hi maniamarius!

 

Welcome to the community forums.

 

You can call our Lenovo UK Support by the contact details below to request for a repair on your computer.

0333-777-3991 (National Rate)
For Lenovo & Idea products #2
For Think products #3
For Server #4
To identify your product #0
Hours of Operation: 9:00 - 18:00 Monday - Friday



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