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admin0389
Fanfold Paper
Posts: 14
Registered: ‎03-10-2014
Location: United Kingdom
Views: 8,491
Message 1 of 3

How to request a warranty repair

Hi everyone,

 

I have two 'bright spots' that have developed seperately on my Lenovo Y580 1920x1080 screen.

 

The first is approximately 40% from the left, 40% from the top, 10 mm wide and 1mm high. The second is approximately 60% from the left, 10% from the top, circular with a diamter of approximately 2 mm.

 

The screen was perfect when I got it and the laptop hadn't even left the house when they developed. I've tried to live with them but I really can't, they catch the eye in games and graphics work, especially on white backgrounds. I would like the screen replaced under warranty.

 

I'm really struggling to work out how I even contact Lenovo to get it repaired. I've called three 'service centres', all of which say they're not a Lenovo service centre.

 

When I try to contact Lenovo here (http://support.lenovo.com/gb/en/contactus) by clicking on "Submit a Service Request", it just takes me around in circles.

 

This form (http://www.lenovoshop.com/support/len_uk/) doesn't accept my serial number, even through the warranty checker one does (http://support.lenovo.com/gb/en/warrantylookup).

 

How do I actually request a warranty repair?

maneamarius
What's DOS?
Posts: 1
Registered: ‎10-02-2011
Location: Toronto
Views: 1,719
Message 2 of 3

Betreff: How to request a warranty repair

Social Support Agent
Social Support Agent
Posts: 286
Registered: ‎08-01-2018
Location: PH
Views: 1,704
Message 3 of 3

Re: Betreff: How to request a warranty repair

Hi maniamarius!

 

Welcome to the community forums.

 

You can call our Lenovo UK Support by the contact details below to request for a repair on your computer.

0333-777-3991 (National Rate)
For Lenovo & Idea products #2
For Think products #3
For Server #4
To identify your product #0
Hours of Operation: 9:00 - 18:00 Monday - Friday



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