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1212user
Fanfold Paper
Posts: 2
Registered: ‎08-23-2013
Location: Alex,Egypt
Views: 223
Message 1 of 1

I Ask For Replacement :(((

HI

i am getting Horrible Service from lenovo not at all satisified with it. 

I have a y570 lenovo laptop and i have faced a lot of problems with it

 

first thing the JBL speakers was not working correctely , the right speaker was lower than the left one 

after alot suffering with them , they replaced it  and now it works fine

secondly : the HDD suddenly stoped working !!

and all my data on it was lost 

thirdly : the battery is suffering from overheating whenever i work or play on it

after it becomes empty , it refuses to be charged before it became colder

fourth : the laptop lights open and close strangely by it self when i plug in the charger

the battery manager gives error that the charger " not plugged in , not charging "

 

i went to the warranty center more than 7 times

each time with another problem 

three of them the center of warranty told me that the laptop is good and it have not any problem

 

however they were wrong

everytime the laptop becomes worse than it before

I'm a student in faculty of Engineering "Alex,Egypt" my H.w and reports and sheets on it 

you can't imagine how this issue affect in my study !!

i have payed for this laptop more than 6000 LE to get the best performance

not for going by it everytime to the warranty center

i think the laptop spend much more time in the warranty center than it has spent with me

i'm not gonna wait even for a week !!!!

till now the issue has not repaired yet and the warranty of the laptop will expire in 18-9-2013

add to your knowledge i had taken the laptop from the warranty center the last time just yesterday so , the laptop was with them since 27-6-2013 to 22-8-2013 that shows that the laptop was with them for about 2 months ago

two months of repairing and the problem exists after all this

i think i have the right to replace my laptop because of it's sundry problems

or get an extend in the warranty time to make sure that will not be problems any more

if i got out of the warranty time , i'll pay a lot of pounds to repair it

so i have no choice except i'll drop it in the first rubbish bin on my way

please help me in my case because this manufacturing error

makes your reputation and your service seems worst

 

the warranty center report ... 

 

Moderator Note; picture showing system s/n edited for member's own protection

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