cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Darrow
What's DOS?
Posts: 1
Registered: ‎11-30-2014
Location: Canada
Views: 454
Message 1 of 1

IdeaPad 580 Sound Driver Update won't work

I've been attempting to update my sound drivers as it's causing problems with some games I've been trying to play. They are outdated and I have been following the proper procedure but to no luck.

 

When I download and install the new updated Drivers they simply do not work. The Laptop will not recognize that I have any sound drivers despite them being ENABLED in the sound section. So anytime I update the sound drivers I'm left with no sound.  As well, the previous version IS being properly un-installed and I even see the new version being installed in the bottom right when my computer restarts.

 

To clarify, it is definetly downloaded and enabled as my default but the laptop refuses to acknowledge that it's there.

 

I'll attach part of DXdiag as well. I've had to rollback to the previous driver version just to get sound back on my computer.

 

I have no idea what to do, the driver update file on the Lenovo site for sound audio doesn't seem to be working for my computer.

This is the audio driver I'm trying to update to: http://support.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/ideapad-y580     

Version: 6.0.1.6543

Current Version: 6.00.0001.6543

 

 

(See Spoiler Tag for DXDIAG)

 

Spoiler

------------------
System Information
------------------
Time of this report: 11/27/2014, 21:49:33
Machine name: SEAN-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: Lenovo IdeaPad Y580
BIOS: InsydeH2O Version 03.71.515DCN38WW(V2.05)
Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Memory: 8192MB RAM
Available OS Memory: 8094MB RAM
Page File: 3933MB used, 12252MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode
DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 4000
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_397717AA&REV_09
Display Memory:
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name:
Driver File Version: ()
Driver Version:
DDI Version:
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: , 0 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier:
Vendor ID:
Device ID:
SubSys ID:
Revision ID:
Driver Strong Name: oem95.inf:IntelGfx.NTamd64.6.1:iIVBM_w7:10.18.10.3958Smiley Tongueci\ven_8086&dev_0166
Rank Of Driver: 00E62001
Video Accel:
Deinterlace Caps: n/a
D3D9 Overlay:
DXVA-HD:
DDraw Status: Disabled
D3D Status: Not Available
AGP Status: Not Available

-------------
Sound Devices
-------------
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_17AAC022&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6543 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/3/2012 05:55:54, 4730344 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_17AAC022&REV_1002
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6543 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 1/3/2012 05:55:54, 4730344 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6543 (English)
Driver Attributes: Final Retail
Date and Size: 1/3/2012 05:55:54, 4730344 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52B
FF Driver: n/a

Poll w/ Interrupt: No

-----------

 

 

 

 

 

Check out current deals!


Shop current deals

Top Kudoed Authors