04-20-2014 04:08 AM
04-20-2014 05:53 PM
04-20-2014 09:04 PM
04-21-2014 06:09 AM
After I completed the scan, it said no missing or corrupted files were found, yet the computer continues to crash regularly.
At least we know that the system integrity is fine. If your os is Win 8 and above, check the memory next by typing in the search menu windows memory diagnostics. If it is not possible since your os is different try using a third party program to test them.
04-21-2014 11:13 AM - edited 04-21-2014 11:16 AM
Let me start by saying that laptop freezing could be a sign for one of the following -
1. Corrupted Windows (which you have already checked)
2. Failing HDD (70% of the cases), bad sectors - You should try running a Diagnostic test for your HDD
a) For this, you can use Control Panel >> Administrative Tools >> Disk management. OR
b) You can also check various tools in Start Menu >> All Programs >> Accessories >> System Tools OR
c) HDD Test Utilities from Microsoft OR
d) Download tools by searching in Google.
I would recommend any of the first 3 methods.
3. Failing graphics card or Mother Board
-- For graphics card test, try logging into SAFE MODE and test your system. Does it crash? If it does, then it is not a graphics card or drivers problem. (since they are not loaded in safe mode)
-- Another test would be to go into Control Panel >> Device Manager >> Disable/Uninstall Display Adapter
Uninstall All graphics drivers from Control Panel >> Programs & Features
Download and Install Latest graphics drivers.
Restart and check if problem is fixed.
What is your system configuration? That would also help to understand the problem.
I had a Y560, Are you talking about that model?
Let me know about your results.
04-23-2014 01:46 AM
Apologies, yes it is the Y560 running Windows 7 64 bit.
So, the disk management states that all disks are running with the status of "Healthy"
As for the motherboard or graphics card, when running in safe mode I can't test the system because the crashing occurs when I play games, and safe mode doesn't allow that. I also tried the support line, but of course it's located in India so it was quite difficult to understand and the person assisting me said something along the lines of billing me if I wanted to seek further help because the warranty was expired.
04-23-2014 09:14 AM
First, I would run a test on the HDD and not go by that Healthy status. You can follow these detailed steps to run a HDD Diagnostic -
1. Go to Control Panel >> Administrative Tools >> Computer Management >> Disk Management
2. Right click on the HDD and click on Properties.
3. Go to Tools Tab and click on Check Button.
4. Follow instructions to check the HDD for errors.
If there are no issues then, Have you tried doing a CLEAN install of your graphics drivers?
Here are the steps, please follow these for a CLEAN install -
Make sure you have a working copy of the AMD graphics drivers specific for your system. You can download the latest drivers as well. (The latest drivers didnt work for my Y560, I had to go back to an older version. I sold that laptop 2 weeks ago)
1. Go to Control Panel >> Device Manager >> Display Adapter
2. Right click on the graphics card and click Disable.
3. Now, Restart and Go to Programs & Features and Uninstall all AMD drivers.
4. Restart again and Install the AMD graphics drivers.
5. Restart and test with a game.
If these solutions dont work, last solution is to backup your files and recover your system back to factory settings and test again.
If the system still freezes after these tests, then it is most definitely a hardware problem with the GPU (since your system is freezing while playing games) and you might have to contact Lenovo for a replacement.
I would suggest selling the system and buying a new laptop, since that would give you more worth for your money than a repair.