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IdeaPad Z500 - webcamera problem win8

2013-10-09, 11:57 AM
hello!
i have a real problem after updating all official drivers including bios v1.18 - integrated camera stop working. win8 tell me there is an unknown device with error code 43, USB\DEVICE_DESCRIPTOR_FAILURE. when i m trying to install driver from this site the error appears "NO APPROPRIATE DRIVER TO BE INSTALLED". any other soft for the using camera says there is no camera on the board. also i tried in vain to recover win8 at the time i had bought z500 with "onekeyrecovery" - this problem didnt solve. help me pls, do u know any ideas?
regards.
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6093 Posts

02-11-2012

PH

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Re: IdeaPad Z500 - webcamera problem win8

2013-10-09, 17:31 PM

hi FlabsteR,

 

Welcome to the Forums.

 

Can you try the following:

1. Uninstall the Camera Driver from Control Panel (large icon view) > Programs.

2. After uninstalling, go to the UEFI Firmware Settings and boot into the BIOS. In the BIOS, press Fn+F9 to load the default settings and press Fn+F10 to save and exit.

3. Let the machine boot back to Windows and install the driver below (if necessary):

  

Camera Driver (AzureWave, Bison, Chicony, D-max) for 64-bit Windows

Version: 6.2.9200.10192/3.12.1023.1

Also, check on the Device Manager if you see an item in the entry "Imaging Devices".

 

Let me know your findings

 

 

Regards



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6093 Posts

02-11-2012

PH

4456 Signins

274702 Page Views

  • Posts: 6093
  • Registered: ‎02-11-2012
  • Location: PH
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  • Message 3 of 6

Re: IdeaPad Z500 - webcamera problem win8

2013-10-09, 17:33 PM

hi FlabsteR,

 

Welcome to the Forums.

 

Can you try the following:

1. Uninstall the Camera Driver from Control Panel (large icon view) > Programs.

2. After uninstalling, go to the UEFI Firmware Settings and boot into the BIOS. In the BIOS, press Fn+F9 to load the default settings and press Fn+F10 to save and exit.

3. Let the machine boot back to Windows and install the driver below (if necessary):

  

Camera Driver (AzureWave, Bison, Chicony, D-max) for 64-bit Windows

Version: 6.2.9200.10192/3.12.1023.1

 

Also, check on the Device Manager if you see an item in the entry "Imaging Devices".

 

Let me know your findings

 

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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4 Posts

10-09-2013

moscow

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  • Message 4 of 6

Re: IdeaPad Z500 - webcamera problem win8

2013-10-09, 20:38 PM
unchanged. control panel shows me unknown device USB\DEVICE_DESCRIPTOR_FAILURE (Port_#0004.Hub_#0005) without any installed driver. i m very upset...
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4 Posts

10-09-2013

moscow

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  • Posts: 4
  • Registered: ‎10-09-2013
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  • Message 5 of 6

Re: IdeaPad Z500 - webcamera problem win8

2013-10-09, 21:56 PM

omg removing ac and reinstalling intel chipset driver solved this problem. i dont know whats happening on but it works! thank u for helping anyway.

regards!

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4 Posts

10-09-2013

moscow

7 Signins

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  • Posts: 4
  • Registered: ‎10-09-2013
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  • Message 6 of 6

Re: IdeaPad Z500 - webcamera problem win8

2013-10-30, 22:04 PM

oh no, i was so wrong - webcamera doesnt work again...
no solution, may be i'll give it to service center now.

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