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Severian
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Posts: 7
Registered: ‎05-07-2013
Location: Stone Mountain, GA USA
Views: 1,272
Message 1 of 6

Ideapad Y500 Synaptics Touchpad Stops Responding

This laptop is three weeks old, newest model with 16gb ram, 1tb drive + ssd cache, 750m graphics. It has the Synaptics trackpad / touchpad.  It appears to freeze and become unresponsive after using any number of two finger gestures. The last time it occurred this morning was doing the two-finger tap for the right-click menu.

I've updated to the latest Synaptics driver, and it still happens.

Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 1,216
Message 2 of 6

Re: Ideapad Y500 Synaptics Touchpad Stops Responding

Hi Severian

 

Welcome in Lenovo Forums

 

Please use the below link to download the latest update of the Touchpad

 

Link : http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS032701

 

Please download and install it and let me know

 

Thanks

Alaa



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MarianoRO
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Posts: 38
Registered: ‎06-01-2013
Location: Argentina
Views: 1,194
Message 3 of 6

Re: Ideapad Y500 Synaptics Touchpad Stops Responding

Hi severian,

 

Is your issue solved?

 

In a few days I will get my new y500 and I read a lot of complains about the touchpad..... scary me to the dead!

 

Any news about it?

 

Thanks ,

Mariano

Severian
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Posts: 7
Registered: ‎05-07-2013
Location: Stone Mountain, GA USA
Views: 1,174
Message 4 of 6

Re: Ideapad Y500 Synaptics Touchpad Stops Responding

I'm using the latest driver, 16.3.15.1. I"ll try the one from the Lenova site, 16.2.10, later today and see how it goes.  Aside from the driver.  One of the larger issues is the design of the mouse buttons.  Sometimes you click the button down, but it doesn't register unless you press harder. That is not related to the driver, but the mechanics of the mouse button. 
Honestly, I wish I'd tested the trackpad more in the store before ordering this because it is killing me in Photoshop, where I need fine control.

MarianoRO
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Posts: 38
Registered: ‎06-01-2013
Location: Argentina
Views: 1,167
Message 5 of 6

Re: Ideapad Y500 Synaptics Touchpad Stops Responding

Thanks for your reply Severian.

 

Did you try the silver tape solution ? I found it in one of topics here and seems to be the one.

 

I believe I should use an external mouse instead of the laptop. And of course I think the same like you:  great machine with that problem unsolved? What a mess...what a shame...

 

If I have the same one I will try the silver tape (or electric tape ) on mine.

 

Regards from Argentina, Mariano

MarianoRO
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Posts: 38
Registered: ‎06-01-2013
Location: Argentina
Views: 1,135
Message 6 of 6

Re: Ideapad Y500 Synaptics Touchpad Stops Responding

I found this link:

 

http://www.youtube.com/watch?v=TtcFZBvszu0

 

Maybe helps!

 

 

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