cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Enmiand
Paper Tape
Posts: 3
Registered: ‎08-19-2016
Location: CA
Views: 776
Message 1 of 5

Ideapad Y500 won't boot up past splash screen - requires manual shut down in order to start Windows

Hello.

As the title says, my Ideapad Y500 is starting to have some issues. A week ago it refused to shut down. Screen would turn off but not the laptop, which would remain kind of dormant. Following some advice online I uninstalled Express Cache form the Control Panel. Now the system turns off, but I have a new problem, this time booting up.

Whenever I boot up the laptop it goes to the Lenovo splash screen, then black, then resets to the splash screen and stays there forever. If I shut it down manually and then boot it up again, it goes to Windows as it should, but the whole process takes from 2 to 10 minutes. If I try to restart the system, same thing happens.  If I keep doing this I fear one day it will just die on me.

Added to this, I've been getting intermitent failures of the Intel RST software, which sometimes just won't work at all. Other times it's fine. I read somewhere I should update the drivers but I don't know where to find them or if hey may harm my pc even more.


I'm running Windows 8.1 (64 bits). 

So far, besides uninstallid Express Cache, I have run chkdsk on both disks on my system and they appear to be fine (or at least nothing comes up when running the scan). Beyond this, I have no clue how to proceed. I'm not a especially tech savvy person, so any help you guys might give me will be greatly appreciated it. Also, if you can explain it as clear and simply as possible, it would be that much better. 

Thanks a lot!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 711
Message 2 of 5

Re: Ideapad Y500 won't boot up past splash screen - requires manual shut down in order to start Wind

Hi there, Enmiand –

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Did you check in safe mode?

 

Can you run the Lenovo diagnostic tool for hardware & check for any errors.

 

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Enmiand
Paper Tape
Posts: 3
Registered: ‎08-19-2016
Location: CA
Views: 703
Message 3 of 5

Re: Ideapad Y500 won't boot up past splash screen - requires manual shut down in order to start Wind

Hello. Thanks for anwering.

I ran the LSC and it shows an error on my 15 gb secondary disk. I have attached a picture of it (it's in Spanish but you can gather that the last 2 tests didn't perform well or at all). It also gave me a code. Should I post it? Also, I just remembered I ran chkdsk on my C: drive, not the other one. Should I now?

Thanks in advance for your reply.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 693
Message 4 of 5

Re: Ideapad Y500 won't boot up past splash screen - requires manual shut down in order to start Wind

The Storage Device result code may indicate an imminent failure on the HDD or may just be a false positive error. To verify, can you try to run a hardware scan using the Lenovo Solutions Center or run the storage test from the Individual Diagnostic Tools and post the results here.

 

  - Sample image

 

But if you get this warning, the drive is failing, either bad sectors or worse. Back up your data ASAP.

 

I would recommend you to contact Lenovo service center and report your findings. For more details, Schedule a Call-back for faster support.

 

Update us how it goes.       

 

 

 

   

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Enmiand
Paper Tape
Posts: 3
Registered: ‎08-19-2016
Location: CA
Views: 681
Message 5 of 5

Re: Ideapad Y500 won't boot up past splash screen - requires manual shut down in order to start Wind

I did run a test with the Lenovo Solutions Center and got a big red X on the SMART self-test. No solutions provided and no service centre around where I live.
I ran a chkdsk on my d: drive to no avail, so, I decided I will reset my laptop to factory settings hoping it will help. If it doesn't, I'll just have to buy a new one, but certainly not from Lenovo.
Thanks for trying anyways.

Check out current deals!


Shop current deals

Top Kudoed Authors