07-05-2017 06:45 PM
I need help with my in-laws laptop. From the beginning. My in-laws thought they had a virus and called their IT guy. He told them to bring both computers to him immediately. So they took the desktop and laptop to him. After several weeks they got both back and with a bunch of horror stories. Shortly after that the Y580 went into the black screen with flashing cursor in the top left. My father in law took it back to him and after 4 more weeks he said its a lenovo problem and they wont address it and its garbage now. So he sold him a new laptop. What are the steps I can take to get this fixed? I feel that he took advantage of my in-laws and that this should be fixable.
07-06-2017 09:03 AM
Welcome to the Community Forums.
We would need to isolate the the stage where it causes the issue.
Making the BIOS appear onscreen is a good sign that the sytemboard is functional and we can continue on possible issue with the harddrive or software/drivers.
Here is the hardware manual for parts removal guide.
To start, unplug the charger and remove the battery. Press and hold down the power button (12 seconds) to drain flea power. Connect the AC charger and press the One key recovery button (item6 page 71) and check how it goes.
This supposes to power on the laptop and shows Novo menu.
If same black screen then disconnect the charger and remove the harddrive, press the power button down for 12 seconds. and turn on using the same One key recovery button.
Update us how it goes.
07-11-2017 09:47 PM
If you are able to choose BIOS set up navigate the tabs then that would be even a good news.
System Recovery option would give One Key Recovery from an initial backup that may do a factory reset so take caution if you still need to backup some data.
If data back up is needed then you can remove the harddrive and maybe place it on a harddrive enclosure for access on a different computer.
At this point, it may be a software boot up issue (corrupted Windows/drivers) or may also be a bad hard drive especially if the BIOS menus are operable.
Update us how it goes.
07-11-2017 10:11 PM
07-11-2017 10:35 PM
07-12-2017 08:47 AM
After placing the hard drive in the enclosure, you would be able to check for any Windows/ system folders if you have Windows installed on it. Else as I would guess that it is the SSD that has the OS. What do you think is the original Windows version that came with the computer (maybe there is a sticker label)?
As we don't want to lose data, take the time to get anything from the hard drive and SSD if possible before to proceed if needed. Going to the BIOS and on the exit tab is an option to set BIOS to default then save and exit and then try to place back both SSD and HDD and see how it goes.
After the backup is done, maybe we can check on the factory reset option using the Novo menu > System recovery > One Key Recovery from initial backup (hoping that the hidden partition is functional or the SSD is still ok).
Conventionally, you can install a fresh copy of Windows in the HDD and change boot priority in BIOS to start with the HDD instead of the SDD. With this, we hope to have a booting machine.
07-12-2017 01:00 PM