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Paper Tape
Posts: 5
Registered: ‎07-05-2017
Location: US
Message 1 of 8 (206 Views)

Ideapad Y580 Black screen with cursor

I need help with my in-laws laptop.  From the beginning.  My in-laws thought they had a virus and called their IT guy. He told them to bring both computers to him immediately. So they took the desktop and laptop to him. After several weeks they got both back and with a bunch of horror stories. Shortly after that the Y580 went into the black screen with flashing cursor in the top left. My father in law took it back to him and after 4 more weeks he said its a lenovo problem and they wont address it and its garbage now. So he sold him a new laptop.  What are the steps I can take to get this fixed?  I feel that he took advantage of my in-laws and that this should be fixable.

 

Thank you

Support Specialist
Posts: 5,063
Registered: ‎11-30-2015
Location: PH
Message 2 of 8 (169 Views)

Re: Ideapad Y580 Black screen with cursor

Hi cablecons,

 

Welcome to the Community Forums.

 

We would need to isolate the the stage where it causes the issue.

Making the BIOS appear onscreen is a good sign that the sytemboard is functional and we can continue on possible issue with the harddrive or software/drivers.

 

Here is the hardware manual for parts removal guide.

To start, unplug the charger and remove the battery. Press and hold down the power button (12 seconds) to drain flea power. Connect the AC charger and press the One key recovery button (item6 page 71) and check how it goes.

 

y580.JPG

 

This supposes to power on the laptop and shows Novo menu.

 

If same black screen then disconnect the charger and remove the harddrive, press the power button down for 12 seconds. and turn on using the same One key recovery button.

 

Update us how it goes.

 

Regards



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Paper Tape
Posts: 5
Registered: ‎07-05-2017
Location: US
Message 3 of 8 (138 Views)

Re: Ideapad Y580 Black screen with cursor

Sorry for the late response. I had to get the AC adapter back from the repair guy. Anyway I followed steps and the NOVO menu is up
Support Specialist
Posts: 5,063
Registered: ‎11-30-2015
Location: PH
Message 4 of 8 (129 Views)

Re: Ideapad Y580 Black screen with cursor

Hi cablecons,

 

Greetings.

 

If you are able to choose BIOS set up navigate the tabs then that would be even a good news.

System Recovery option would give One Key Recovery from an initial backup that may do a factory reset so take caution if you still need to backup some data. 

 

If data back up is needed then you can remove the harddrive and maybe place it on a harddrive enclosure for access on a different computer.

 

At this point, it may be a software boot up issue (corrupted Windows/drivers) or may also be a bad hard drive especially if the BIOS menus are operable.

 

Update us how it goes.

 

Regards



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Paper Tape
Posts: 5
Registered: ‎07-05-2017
Location: US
Message 5 of 8 (126 Views)

Re: Ideapad Y580 Black screen with cursor

I am able to choose bios setup and navigate tabs. I chose system recovery and it went to the black screen with cursor. I have removed the hard drive and accessed the drive with an external drive reader. I have not located the 16GB SSD drive to test that drive. Is the OS on the 16GB drive or the 1TB drive?
Paper Tape
Posts: 5
Registered: ‎07-05-2017
Location: US
Message 6 of 8 (124 Views)

Re: Ideapad Y580 Black screen with cursor

I found 16GB SSD and removed and then turned on. The screen came up with "check cable connection! PXE - MOF: exiting intel PXE ROM" in a loop. Reinstalled and get the black screen with cursor. Is my 16GB drive bad?
Support Specialist
Posts: 5,063
Registered: ‎11-30-2015
Location: PH
Message 7 of 8 (107 Views)

Re: Ideapad Y580 Black screen with cursor

Hi cablecons,

 

After placing the hard drive in the enclosure, you would be able to check for any Windows/ system folders if you have Windows installed on it. Else as I would guess that it is the SSD that has the OS. What do you think is the original Windows version that came with the computer (maybe there is a sticker label)?

 

As we don't want to lose data, take the time to get anything from the hard drive and SSD if possible before to proceed if needed. Going to the BIOS and on the exit tab is an option to set BIOS to default then save and exit and then try to place back both SSD and HDD and see how it goes.

 

After the backup is done, maybe we can check on the factory reset option using the Novo menu > System recovery > One Key Recovery from initial backup (hoping that the hidden partition is functional or the SSD is still ok).

 

Conventionally, you can install a fresh copy of Windows in the HDD and change boot priority in BIOS to start with the HDD instead of the SDD. With this, we hope to have a booting machine.

 

Regards



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Paper Tape
Posts: 5
Registered: ‎07-05-2017
Location: US
Message 8 of 8 (102 Views)

Re: Ideapad Y580 Black screen with cursor

-I have a windows folder on the hard drive.
-There is a windows 8 sticker on the bottom of laptop.

-After trying to set defaults in BIOS I get "EFI Network 0 for IPv4 (20-89-84-37-DF-F9) boot failed
checking media [fail]
EFI Network 0 for IPv4 (20-89-84-37-DF-F9) boot failed"
a blue box is in middle of screen with the following message "
Default Boot device missing or boot failed. Insert recovery media and hit any key Then select boot manager to choose a new boot device or to boot recovery media."

-Start up recovery did nothing

I will try a bootable windows 7 disk
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