03-17-2017 11:51 AM
Due to sluggish performance and virues issues, I decided to reset my Y580 PC. Took a backup of my data.
Tried one key recovery button. It showed error message.
So, used "Reser this PC" option under Settings>Recovery page. Selected "Removed everything" in the next step. Then after several minutes, it said reset was complete but some files cannot be deleted. Then it started the installation of Windows 10. Now it stucks in 64% and keeps restarting.
Can someone help me with this?
03-20-2017 06:03 AM
Thanks for using the Lenovo forums.
If you don`t already have one, try reaching out to Lenovo support to see if you can get a recovery media for your unit, otherwise I think it may need a possible service as by the sounds of it something is preventing it from starting up properly.
Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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