cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
SivaAR
What's DOS?
Posts: 1
Registered: ‎03-17-2017
Location: US
Views: 682
Message 1 of 2

Ideapad Y580 - Reset PC failed - Stuck at 64% installation of Windows 10

Hi,

 

Due to sluggish performance and virues issues, I decided to reset my Y580 PC. Took a backup of my data.

 

Tried one key recovery button. It showed error message.

 

So, used "Reser this PC" option under Settings>Recovery page. Selected "Removed everything" in the next step. Then after several minutes, it said reset was complete but some files cannot be deleted. Then it started the installation of Windows 10. Now it stucks in 64% and keeps restarting.

 

Can someone help me with this?

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 661
Message 2 of 2

Re: Ideapad Y580 - Reset PC failed - Stuck at 64% installation of Windows 10

Hello SivaAR

Thanks for using the Lenovo forums.

If you don`t already have one, try reaching out to Lenovo support to see if you can get a recovery media for your unit, otherwise I think it may need a possible service as by the sounds of it something is preventing it from starting up properly.

 

Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...

Check out current deals!


Shop current deals

Top Kudoed Authors