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Ideapad Y580 sound cutting out

2015-03-03, 8:03 AM

Hey everyone, I have a question regarding my Ideapad Y580 and a strange sound error I have been experiencing over the past few months.

 

Windows 8.1 Pro w/ Media Center

i7 3630QM

8GB RAM

GTX660M

500GB Samsung EVO 840

 

Ok here's the sound issue.  After using a program such as Minecraft, VLC, Nightingale, the sound will completely cut out.  When checking volumes, sound will not register.  Oftentimes, the sound control panel will say the device is busy.

 

Things I've tried so far:

1) Disabled Realtek Digital Output

2) Installed latest driver

3) Checked current processes for remnants of programs using the sound card.. nothing.

 

Sometimes when I have one of the programs open, for example playing minecraft, when I start a video in VLC, there will be no sound.  The only sound comes from the game.

 

The only thing that really restores the audio is a full restart of the system.  Logging out and back in will not restore the sound.


Has anyone experienced this issue?  Is there a way to fix this problem?  Thanks guys!

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4297 Posts

11-18-2012

US

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Re: Ideapad Y580 sound cutting out

2015-03-03, 14:48 PM

One suggestion..... have you tried uninstalling the audio driver, reboot the computer and then install a fresh copy of the driver.  If the previous driver installation was faulty, installing the latest driver may have not corrected the problem.



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5 Posts

05-22-2014

California

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Re: Ideapad Y580 sound cutting out

2015-03-12, 0:54 AM

Initially it helped, then the issue returned.

Apparently waiting some time after exiting  the application allows the sound to return.  However, I am unable to determine how to isolate the process and terminate it to allow the sound to come back faster. 

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4297 Posts

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Re: Ideapad Y580 sound cutting out

2015-03-12, 14:56 PM

Since you are still having problems I would uninstall the Lenovo version of the Realtek audio driver, reboot the computer and then install the latest audio driver from Realtek and then see if that corrects the problem.  The link below is for Realtek's website and their driver downloads.  Just check the agreement and click Next to go to the download page. 

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#High Definition Audio Codecs



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1 Posts

06-11-2016

CA

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Re: Ideapad Y580 sound cutting out

2016-06-11, 18:26 PM

I right clicked on the sound icon in windows (bottom right on taskbar) and clicked "troubleshoot sound problems". It then had me disable enhancements, then it would perform tests until I heard sound again. That worked for me

0 person found this solution to be helpful.

This helped me too

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4297 Posts

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Re: Ideapad Y580 sound cutting out

2016-06-11, 20:32 PM

Welcome to the Lenovo Community classicarl !

 

Thanks for sharing your solution with us. 



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