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7 Posts

09-28-2013

Hungary

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Ideapad Z500 won't start

2013-09-29, 9:35 AM

Hello!
I bought my new Lenovo Ideapad Z500 only two weeks ago and since than it works fine, however yesterday it produced a very strange error. When I turn on my laptop it stops when the Lenovo logo shows up and freezes. The worst problem is that, it doesn't happen every time I turn it on, so when I bruoght it back to the shop, it was working fine again, and after I arrived home, it did the same error. It wasn't only a one time experience, I've tried it at least ten times, and it stopped on the Lenovo logo over and over again. I send it back to the service, however, I am curious whether I'm the only one facing with this weird issue or not. Thank you for your time!
Best regards to all!

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2834 Posts

08-01-2013

Bangalore

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Re: Ideapad Z500 won't start

2013-10-03, 12:12 PM

Hi doma,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that the computer is hanging at Lenovo LOGO; this may be the issue with the bad sectors in the HDD, we are getting this issue for the first time. As you have sent it to the service center you need not worry the issue will be resolved.

 

Do post us back for further queries.

 

Best Regards

Shiva Kumar



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5402 Posts

05-09-2013

US

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  • Message 3 of 15

Re: Ideapad Z500 won't start

2013-10-03, 13:00 PM

wrote:

Hello!
I bought my new Lenovo Ideapad Z500 only two weeks ago and since than it works fine, however yesterday it produced a very strange error. When I turn on my laptop it stops when the Lenovo logo shows up and freezes. The worst problem is that, it doesn't happen every time I turn it on, so when I bruoght it back to the shop, it was working fine again, and after I arrived home, it did the same error. It wasn't only a one time experience, I've tried it at least ten times, and it stopped on the Lenovo logo over and over again. I send it back to the service, however, I am curious whether I'm the only one facing with this weird issue or not. Thank you for your time!
Best regards to all!


With computer shut down, press the NOVO button located at the left side near the power plug. Select System Recovery to restore the system to factory default.

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7 Posts

09-28-2013

Hungary

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Re: Ideapad Z500 won't start

2013-10-03, 17:34 PM

Thank you for your answer! I'll keep you informed as soon as they respond me.

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7 Posts

09-28-2013

Hungary

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  • Message 5 of 15

Re: Ideapad Z500 won't start

2013-10-07, 16:48 PM
Hi! Thank you for your help, I just can't try your way because they haven't sent back my computer from the service.
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3 Posts

10-14-2013

Cairo

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  • Message 6 of 15

Re: Ideapad Z500 won't start

2013-10-14, 12:48 PM

Hi !

 

      I was wondering if you have had your laptop back from service, I seem to be having the same issue as yours and would like to know if you had some idea as to what might be casuing this issue.

 

Thanks in advacne.

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7 Posts

09-28-2013

Hungary

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  • Message 7 of 15

Re: Ideapad Z500 won't start

2013-10-14, 16:32 PM
Hi! They haven't sent it back so far, so I'm a little worried about it, but I will keep you informed as soon as I get it back. (It maybe takes so much time, because I live in Hungary and as far as I know, there's no official Lenovo service here, so they had to take it to Poland...)
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2834 Posts

08-01-2013

Bangalore

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Re: Ideapad Z500 won't start

2013-10-15, 8:53 AM

Hi Doma,

 

I’m sorry to hear that you have not received your laptop after sent it for service and thank you for replying and keeping us updated on the situation. Do post us back about the status of the Laptop after repair

 

Hope to hear back soon

 

Best Regards

Shiva Kumar



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2834 Posts

08-01-2013

Bangalore

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  • Message 9 of 15

Re: Ideapad Z500 won't start

2013-10-15, 10:17 AM

Hi Python,

 

Welcome to Lenovo Community Forums!

 

I’m sorry to hear that your Z500 Laptop is facing the same issue and hanging at the Lenovo LOGO, I suggest you to perform the Flee Power and try to check if the issue resolves in the computer, below is the steps to perform Flee Power:

 

  • Remove the battery and any other peripheral device connected to the computer.
  • Hold the power button for 10-15 seconds and then connect only the AC Adapter and try to turn ON the computer.

Hope this helps!!!

 

Do post us back if the issue persists.

 

Best Regards

Shiva Kumar



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3 Posts

10-14-2013

Cairo

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  • Message 10 of 15

Re: Ideapad Z500 won't start

2013-10-15, 10:28 AM

Hi Shiva,

 

               Thanks for the advice, but how do I remove the battery? I'm assuming you are aware that there are no maintenance slots in the z500 for removal/addition of parts, including battery.

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