08-24-2017 05:44 AM
I have a 3 yr old Ideapad Z510(that came with Win8)which worked absolutely fine until recently. If I plug in the charger when the laptop is on, it abruptly turns off and would never boot again until I remove the charger. However, this is not how it behaves every time. There are some rare instances where I could still operate the machine with charger plugged in.
When turned off, battery is charging and also goes to full 100%. When turned on(battery mode) it does not drain rapidly - I could still get a fairly decent stand up time. So I am assuming the battery is good. I don't see any thermal issues either.
Things I tried:
> Tried with a different charger - no help.
> Updated the firmware - no help.
> Update the entire driver pack - no help.
> Applied windows patches, reinstalled and also upgraded windows to Win 10 - no help.
> Reseated the battery and associated cables - no help.
I am not sure if there is anything that I could do to at least diagonize the problem before I give it to the service station. Any pointers on this is much appreciated
Thanks much in advance.
08-25-2017 01:35 AM
Thanks for using the Lenovo forums.
Sounds like that this will be a hardware issue.
Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.
(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal
Hope this helps, let us know how you get on.
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08-26-2017 10:00 AM
Thanks for the suggestion. I tried and it first looked like resolved but NO, I am still running into same issues.
Only change is it's no more random, the moment I plug in my charger it turns off (both while booting and when logged into windows).
I would love to try out few more steps, if any.