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Iggle
Paper Tape
Posts: 5
Registered: ‎01-05-2013
Location: United States
Views: 3,717
Message 1 of 11

Ideapad Z580 USB 3.0 Problems

I just bought a new Western Digital My Passport external hard drive. It works perfectly when plugged into the USB 2.0 slots, but has constant disconnecting problems when plugged into the USB 3.0 slots. It'll disconnect and then immediately reconnect. I tried my brother's harddrive (same model) and it has the same problem.

 

Also, my Logitech MX 1000 works perfectly fine when the bluetooth receiver is plugged into the USB 2.0 slot, but becomes laggy and slow when plugged into the USB 3.0 slot.

 

I updated all the firmware for the devices, drivers for the USB, drivers for the intel chip set, and turned off power saving options for the USB slots.

 

I've searched the web for the harddrive issue and it looks like a lot of people are having them. But my mouse runing slowly worries me because its more than one device. is this a hardware problem? Any possible solutions?

Tinderbox_UK
Broadband 3G
Posts: 337
Registered: ‎05-29-2012
Location: UK, England
Views: 3,652
Message 2 of 11

Re: Ideapad Z580 USB 3.0 Problems

Did you specificaly update the usb 3.0 drivers from the intel website, not just the chipset drivers as they are seperate.

 

My TomTom will not work on my usb 3.0 but works fine on usb 2.0, but i think it`s a tomtom issue.

 

I have a Verbatim 500gb usb 3.0 hdd and it works fine on my usb 3.0

 

I wonder if you problem is a WD driver problem.

 

John.

Win7 Lenovo Ideapad Z580 i5-3210m HD4000 Win7 x64 8gb 1600MHz Samsung 830 256GB SSD
Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,647
Message 3 of 11

Re: Ideapad Z580 USB 3.0 Problems

can you confirm that usb 3.0 ports are blue?

http://www.krasotaiskusstva.com
Tinderbox_UK
Broadband 3G
Posts: 337
Registered: ‎05-29-2012
Location: UK, England
Views: 3,639
Message 4 of 11

Re: Ideapad Z580 USB 3.0 Problems

The ones on the left of the Z580 are blue and are usb 3.0, the ones on the right are balck and are usb 2.0

 

John

Win7 Lenovo Ideapad Z580 i5-3210m HD4000 Win7 x64 8gb 1600MHz Samsung 830 256GB SSD
Iggle
Paper Tape
Posts: 5
Registered: ‎01-05-2013
Location: United States
Views: 3,630
Message 5 of 11

Re: Ideapad Z580 USB 3.0 Problems

Yes, they are blue. The drivers are outdated on the Lenovo website so I updated them from the Intel website. The driver version is 1.0.6.245.

Tinderbox_UK
Broadband 3G
Posts: 337
Registered: ‎05-29-2012
Location: UK, England
Views: 3,620
Message 6 of 11

Re: Ideapad Z580 USB 3.0 Problems

Yeah, mine is the same verison, usb 3.0 driver support seems to be poor.

 

John.

Win7 Lenovo Ideapad Z580 i5-3210m HD4000 Win7 x64 8gb 1600MHz Samsung 830 256GB SSD
Iggle
Paper Tape
Posts: 5
Registered: ‎01-05-2013
Location: United States
Views: 3,580
Message 7 of 11

o Re: Ideapad Z580 USB 3.0 Problems

So I guess there is no solution to this problem? I mean... this laptop has 4 USB slots, and only 2 are actually funtional. I wish I could still return this.

Tmsmith616
Token Ring
Posts: 83
Registered: ‎12-14-2012
Location: Kentucky
Views: 3,575
Message 8 of 11

Re: o Re: Ideapad Z580 USB 3.0 Problems

Just a thought, maybe uninstall all usb associated drivers and then reinstall?

Iggle
Paper Tape
Posts: 5
Registered: ‎01-05-2013
Location: United States
Views: 3,573
Message 9 of 11

Re: Ideapad Z580 USB 3.0 Problems

Should I just uninstall everyting here? The Lenovo website has the USB 3.0 drivers and I have the eXtensible host controller driver. Do I need anything else like the USB 2.0 drivers (the Lenovo website doesn't have it).

 

 

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Tmsmith616
Token Ring
Posts: 83
Registered: ‎12-14-2012
Location: Kentucky
Views: 3,568
Message 10 of 11

Re: Ideapad Z580 USB 3.0 Problems

I'd say its fine to uninstall all your usb drivers. You can then probably get windows to automatically reinstall them too using scan for new hardware or whatnot..

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