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mfell15
Paper Tape
Posts: 5
Registered: ‎12-21-2016
Location: US
Views: 2,302
Message 1 of 7

Ideapad Z585 will not boot or load onekey recovery

Hello, I have an Ideapad z585 that's a few years old. It came pre-installed with windows 8 but I upgraded to 8.1. A few weeks ago it refused to boot up windows, giving me a screen saying "Preparing Automatic Repair" that would loop until reaching a black screen and never continuing. I took the drive out and connected it to my PC to find that (C: ) is unrecognizeable, but it recognizes the (D: ) partition that was set up on the drive when I bought the laptop.

So I used some software to recover all of the files on the now not accesable (C: ) partition, put the drive back in the laptop, and tried to do a system restore with Onekey. Since I have evrything backed up I don't mind doing a factory reset. I pressed the novo button and selected "System Recovery", a loading screen popped up, and then nothing happened. It just fades to a blank screen and stays there.

After doing some research, it's likely that some of the boot files and onekey files became corrupted. Is there any way to get around this and do a system restore? I was reading about obtaining a recovery disc on the Lenovo site, but it seems kind of difficult to get a hold of one in the United States.

 

Any help is appreciated,

thanks

Sr Support Specialist
Posts: 8,123
Registered: ‎11-30-2015
Location: PH
Views: 2,264
Message 2 of 7

Re: Ideapad Z585 will not boot or load onekey recovery

Hi mfell15 , 

 

Welcome to the Community Forums.

 

Try to power drain the computer by detaching the ac charger and removing the battery , pressing the power button for 12 seconds .

 

Attach the ac charger only and turn on using Novo button (item 6 page 2) to power on the machine . As novo menu appears choose BIOS set up and set defaults on the exit tab then save and exit.

 

Turn off the machine again and unplug the charger pressing again the power button for 12 seconds to drain. Place back the ac charger and turn on with the Novo button to choose System Recovery.  Use One Key Recovery from initial back up to launch the factory OEM reset . You may try this sequence 3-4 times if needed.

 

The OKR imager is hidden on the harddrive partition and as long as it is not corrupted or harddrive is not physically affected , we expect it to run automatically restoring it back the way it was from out of the box. 

 

To test integrity of the harddrive , if you manage to slave the laptop's harddrive on another computer ,try running a harddrive test similar to this and this. If it passes then we are expecting that it may be an issue with either OKR imager or software issue so you can decide to just proceed with clean installation of Windows 8/8.1 directly then install remaining drivers from the support site

 

Related article regarding OKR here

 

Hope this helps answer your query. 

Update how things go .

 

Regards



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mfell15
Paper Tape
Posts: 5
Registered: ‎12-21-2016
Location: US
Views: 2,240
Message 3 of 7

Re: Ideapad Z585 will not boot or load onekey recovery

Hello,

 

I tried draining the power and changing the bios settings and onekey will still not work. I have my drive slaved on a PC right now, and running Crystal Disk Info shows a "caution" sign on the drive. It shows that there is an issue with the current pending sector count, showing that there are 38 sectors that are corrupt.

 

I'm definitely willing to just do the clean installation, but I have no idea what my serial number is. It doesn't seem to be on the bottom of the laptop or on the box it came with. Also, if I do the clean install will it resolve the corrupted sectors and format the drive?

 

Thanks-

Sr Support Specialist
Posts: 8,123
Registered: ‎11-30-2015
Location: PH
Views: 2,237
Message 4 of 7

Re: Ideapad Z585 will not boot or load onekey recovery

Hi mfell15 , 

 

Greetings. 

 

How would the speccy see the SMART test ? You may also run WMIC from the command line to test manually on the subject harddrive .

 

We can only hope that those bad sectors are not physical in nature since even a clean format and install may have the same issue sooner or later (broken OKR that suppose to be on a hidden partition suppose not to be affected ).

 

You can try repairing the drive first like relocating the bad sector via chkdsk or using software like hdd regenerator before any installation.

 

On same cases when reliability is compromised , other folks rather replace the harddrive instead.

 

Regards

 

**edit notes: for the serial number , you may try accessing the BIOS by turning on the machine using the One key recovery button next to the power to turn on (item 6 page 2). 



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mfell15
Paper Tape
Posts: 5
Registered: ‎12-21-2016
Location: US
Views: 2,209
Message 5 of 7

Re: Ideapad Z585 will not boot or load onekey recovery

Hey Spidey,

 

I'm pleased to say that doing a scan with chkdsk now makes the drive recognizeable by windows, and the Ideapad now boots to a blue Windows screen that allows me to boot from a disk and to utilize advanced options as well. This now also means I can use Onekey recovery and do a factory reset.

 

While Speccy views the drive as "good" on all measures (including the SMART status), crystal disk info still views the drive with a "caution" sign, showing that the current pending sector count is still an issue with the amount of corrupt sectors now being 58 as opposed to 38 from a few days ago.

 

Do you think this means that the drive is slowly dying? If so, I will buy a new drive. However this leads me with more questions: If I buy a new drive, can I still install windows 8.1 onto it and keep the Onekey parition? Would I have to make a disc image and apply it to the other blank drive in order to do this?

 

Thanks for all of the help-

Sr Support Specialist
Posts: 8,123
Registered: ‎11-30-2015
Location: PH
Views: 2,193
Message 6 of 7

Re: Ideapad Z585 will not boot or load onekey recovery

Hi mfell15 , 

 

Greetings. 

 

Good job on patching those bad sectors , OS automatically jumps from writing on it and proceeding with the next good ones.

 

Once you replace the harddrive , so does the OKR features as it was factory embedded on the drive.

With Windows 8 /8.1/10 users don't need to worry much since the ISO image are easily downloadable and you can create an installer at anytime. Product keys are automatically activated getting the keys in part from the systemboard and verified with the Mirosoft server to activate.

 

Regards



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mfell15
Paper Tape
Posts: 5
Registered: ‎12-21-2016
Location: US
Views: 2,180
Message 7 of 7

Re: Ideapad Z585 will not boot or load onekey recovery

Sounds good, once I replace the hardrive I'll try all that and report back. But for the time being thanks for your help!

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