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VerDim
Paper Tape
Posts: 1
Registered: ‎07-16-2015
Location: Belgium
Views: 1,556
Message 1 of 3

Ideapad Z710 hard disk failure: repair or replace?

Hello,

In Feb 2015 I bought a new Ideapad Z710 20250 1TB 16GB ram with win 8.1 64 preinstalled.  I always kept the original partitions being C (system OS) & D.

I had a OneKey recovery/back-up in place both on local hdd & external drive being a Seagate Backup Plus 1TB.  Antivirus was a licensed fully operational AVG.

 Everything went smoothly until a given day in June when after a regular start-up I got a blue screen with error code 0x0000001 and the message that some vital files were missing & corrupt as well, that it wasn't possible to connect to any recovery media even when the external drive was properly connected.  Restart & Novo button always resulted in a slow looped return to the same blue screen.  The only options I could still access from the Novo menu were bios & boot order (changing priority boot to ext drive didn't help a thing).  Since then I haven't been able anymore to enter windows mode.  The other regular repair/refresh/cmd etc options were no longer available or accessible.

 Purchased recovery software such as NeoSmart's EasyRe & Numus Software's Data-Recov-Boot-disk both managed after a very lengthy & 'clunky' process to access the system but all repair failed or was claimed impossible & recovery of data scrambled or again impossible.  EsayRe reported repeatedly the same broken/corrupted file records during the dos repair process (I forgot to take note of the exact details).

 Today I finally managed (again after a long wait) to get to the regular win recov etc menu via a bootable flash USB stick carrying an offical win 8.1 x64 sp1 install.  

Cmd chkdsk C has now been running for approx 6 hours and it reported from the beginning that a large bunch of FMT files are corrupt and till now it has only found unreadable file record segments.  I presume there is no need to sit out the whole chkdsk process ...

 Shall I try a refresh or reset risking it will fail because of a hard disk that is beyond repair and needs to be replaced?

Or must I try TestDisk as a last resort and repair the exisiting internal drive(s) <this will probably take several days I guess>?

Is this a known Lenovo hardware HDD issue or is win 8(.1) the cause or ..?  I had a similar obscure hard disk issue with a brand new Thinkpad Edge E540 20C60044MB I bought in Feb 2014 and it needed a hard disk replacement already in May 2014 <diagnosed so by the local certified Lenovo centre> .  I like Lenovo a lot but no need to explain that it is getting pretty bloody frustrating by now.  Is it a case of extreme bad luck or should I resort to another brand and/or OS in the future?
 
I will greatly appreciate all advice, tips, insights and feasible solutions on the above.

Cheers,

D.

Retired Support Specialist
Posts: 4,447
Registered: ‎04-22-2013
Location: Philippines
Views: 1,518
Message 2 of 3

Re: Ideapad Z710 hard disk failure: repair or replace?

Hi VerDim,

 

Welcome to Lenovo Community Forums!

 

By the sound, This seems like a Bad HDD, I strongly suggest a Replacement via a warranty claim And this will also include a Recovery CD together with it.

You can call Lenovo Technical Team to get assistance with the HDD replacement

 

But If you want to really check the HDD first.

You can try running Seagate tools to check the HDD health and functionality.

 

  1. Download the SeaTools for DOS ISO file
  2. Use 7-Zip to open the SeaTools for DOS ISO file.
  3. Extract the SeaTools.ima file to your hard drive.
  4. Rename the SeaTools.ima file to SeaTools.img.
  5. Use Image Writer for Windows to write the SeaTools.img image file to a USB drive on Windows.
  6. Now you can boot off of this USB drive and run SeaTools for DOS.

When you run the USB to the Lenovo

Follow this guide on how to enable Legacy USB boot,

Spoiler

Inside BIOS

    Under Boot Tab

          Change Boot mode to Legacy

           USB Boot should be enabled

    Under Security

          Secure Boot Has to Be disabled

         

In case the options above are grayed out in your BIOS, Got to Exit Tab and Change OS Optimized Default to Other OS

and check the options again.

 

Once All are Set Make sure to save all changed by hitting F10 and enter for Yes

    After Hitting enter It will Restart and You have to keep on tapping F12

       this should pull up the Boot Menu letting you select where to boot. You should have now your USB Stick as an Option.

Check for Any errors on the HDD,

 

Regards

Solid Cruver

 

 



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JoeyscS
Blue Screen Again
Posts: 2
Registered: ‎07-29-2018
Location: US
Views: 212
Message 3 of 3

ideapad 110 15isk, 80TR 8GBram, quad core, 1TB, 9th GEN AMD,Windows 10 Installed

After updating to 18312 Windows 10 BSOD. Obtained $69 Lenovo recovery usb cannot do anything-0x0000001 Now what??? I don't know BIOS/UEFI password or how to get it.

This PC is only a year old and has been working and updating with no problems, still has 750+GB on hard drive!  Any help appreciated, Thanks 

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