02-06-2011 10:23 PM
Last week I ordered the same laptop as @quocminhbvi. The same way as @quocminhbvi, I don't know if this laptop is affected by this issue. However, the laptop has not been shipped (it's supposed to be shipped by 02/08/2011). I actually called last week to check how the order was going and they didn't say anything related to this issue (I just found out about it by reading this forum).
Is this laptop affected? If it is, can I just cancel the order to avoid this problem?
Thanks in advance
02-08-2011 05:53 AM - edited 02-08-2011 05:54 AM
Lenovo sales will contact all customers who purchased affected models direct from Lenovo via email shortly. Customers who have already received an affected system may continue to use the system until the replacement boards become available - likely in late March, and we can begin the service program the change these out. If you don't want to do this, you can return your system for refund. The email will explain the return period and establish dates.
Emails are also going out to customers who had open orders. Obviously these cannot be shipped now, and must be canceled. Once the emails are finalized, I'll be able to post the details so please bear with me.
02-08-2011 03:34 PM
What about those of us that purchased our affected systems at an online retailer such as Amazon? Do we work directly with the retailer or will Lenovo be handling these returns/repairs?
02-09-2011 12:50 AM
02-10-2011 07:28 PM
this is rather irritating. i can't be without a laptop to have this serviced i sold my hp after receiving my y560p. I hope we would have the option to exchange for a new device. this is not the consumers part and should not be inconvenienced anymore than we have to. just my 2 cents.
on a side note, does anybody know if this flaw degrades just the sata ports or does it actually degrade the device attached to those ports?
02-11-2011 08:08 PM
lenovo doesn't believe in sending a new unit out. you will be forced to send yours to them to have the motherboard replaced, there is no other option with lenovo. how will the silicone on the controller degrade the device connected to the port? it will only degrade the controller, of coarse. however, as the controller degrades, it will cause errors in the data, and possibly damage the device and/or data, most likely just the data.