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jdaubman
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Posts: 11
Registered: ‎06-27-2013
Location: Bangkok
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Message 1 of 12

Intermittent freezing of graphics on IdeaPad Z580

My computer:

 

Operating System
    Microsoft Windows 7 Home Basic 64-bit SP1
CPU
    Intel Core i5 3210M @ 2.50GHz    45 °C
    Ivy Bridge 22nm Technology
RAM
    8.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
    LENOVO Lenovo (CPU Socket - U3E1)    43 °C
Graphics
    Generic PnP Monitor (1366x768@60Hz)
    Intel HD Graphics 4000
    NVIDIA GeForce GT 640M

 

The problem I'm having, and have had since I bought this laptop is that the screen goes bersek and the only thing you can do is unplug the power and restart Windows.

 

This may happen as often as every day, or not at all for days. It will happen when only using batteries or plugged in.


It doesn't matter what I'm doing on the computer, either.

 

Thanks for any insight on this anomaly.

Social Support Agent
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Posts: 5,822
Registered: ‎02-11-2012
Location: PH
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Message 2 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

hi jdaubman,

 

Welcome to the Lenovo Forums.

 

If the LCD screen gets garbled, it's possible that one of the GPU is causing it. Since you have the switchable graphics, try the following:

1. Boot into the BIOS by repeatedly tapping F2 on startup

2. In the BIOS, go to the Configuration Tab and set Graphics Device to UMA Only

3. Press F10 to save and exit BIOS.

 

If the freezing issues doesn't reoccur, it's most likely that the freezing occurs when the GPU switches to the Nvidia graphics via the Nvidia Optimus Technology. Try to revert the changes that you made in the BIOS then update the Intel Graphics Driver first then update the Nvidia Optimus Driver using this website.

 

 

Let me know your findings,

neokenchi



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jdaubman
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Posts: 11
Registered: ‎06-27-2013
Location: Bangkok
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Message 3 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

I've downloaded and installed the latest Intel HD Graphics 4000 driver, rebooted, then a clean installation of the current Nvidia driver. Again a reboot. Went through all the options. Worked for awhile, but then the crashes came. Finally, just went into the BIOS and set the graphics to use GPU only. So far, so good.

jdaubman
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Location: Bangkok
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Message 4 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

I hoped the setting to GPU only would work, but no luck. Changed back to Optimus. I wish I could figure out what the solution is. Perhaps a clean Windows 7 install?

Social Support Agent
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Message 5 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

hi jdaubman,

 

Can you try to reboot in Safe Mode with Networking and observe if you still get freezing issues (in this mode, the OS will load the generic GPU drivers) - this will isolate if there's an issue with the drivers. A clean OS installation will also fix the issue if it's software/driver related.

 

If you still get issues and your screen gets distorted (like in this picture) then this is most likely a hardware problem and I recommend you contact lenovo for service.

 

 

Best regards,

neokenchi



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jdaubman
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Location: Bangkok
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Message 6 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

I'm still having problems with this glitch, even after a clean Windows 7 Ultimate installation and installing the updated graphic drivers. Sometimes I can go for hours without a freeze up, and other times the screen will go bizerk at an annoying regularity. I'm convinced this is a software/driver problem and not a hardware issue, however.

jdaubman
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Message 7 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

 

Link to picture

 

Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

LenBlazer
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Location: US
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Message 8 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

Can you run "Reliability history" and post an image of it?

jdaubman
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Message 9 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

Reliability history.pngInstalled programs.png

Social Support Agent
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Message 10 of 12

Re: Intermittent freezing of graphics on IdeaPad Z580

hi jdaubman,

 

Check this post by TheShotte as it's similar to your problem.

 

The solution was to add a TdrDelay registry value for the GPU to delay the preempt request from the GPU scheduler.

 

More info on the TDR Registry Keys here.

 

 

Hope this helps



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