cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Yepix
Blue Screen Again
Posts: 1
Registered: ‎07-23-2015
Location: US
Views: 1,040
Message 1 of 3

Key Stopped working on keyboard (Lenovo Y500)

Just recently got back from vacation and when I got back to my laptop I found out my w key stopped working, currently using a USB keyboard but its very small and I'd like to see if I can fix my original keyboard.

 

Ive already removed the keycap and cleaned it out as best as I could, but even without the keycaps, it still doesnt work.

 

I've also tried reverting back to factory settings (Windows 8.1 to Windows 8) but still nothing.

 

My warrenty expired a while ago and I'm not sure what to do.

 

Any help would be greatly appreciated.

Highlighted
Retired Support Specialist
Posts: 1,226
Registered: ‎11-18-2012
Location: Egypt
Views: 1,000
Message 2 of 3

Re: Key Stopped working on keyboard (Lenovo Y500)

Dear Yepix,

 

Welcome in Lenovo Forums.

 

I would appreciate if you can try the below:

 

1. Shut down the machine.

2. get the battery out and connect the charger.

3. Press and hold the power button for 30 Sec.

4. Power on the machine and test the keyboard

 

Hope this helps. Do post back if the issue persists

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Social Support Agent
Social Support Agent
Posts: 2,412
Registered: ‎08-10-2014
Location: IN
Views: 991
Message 3 of 3

Re: Key Stopped working on keyboard (Lenovo Y500)

Hi Yepix,

 

Boot the system into safe mode and check for the issue, also check in onscreen keyboard if it works. If still the same issue it might be issue with the keyboard hence suggest you to visit the nearest authorised service centre.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.      

 

Best regards,                                                                                                                              

 

Ashwin. S



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Check out current deals!


Shop current deals

Top Kudoed Authors