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JimAc18
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Posts: 7
Registered: ‎01-20-2015
Location: Germany
Views: 332
Message 1 of 10

Keyboard functionality after cleaning attempt

Hello,
In the last night I tried to clean the keyboard of my Lenovo Ideapad Z500.I know it was very stupid from me but I used window cleaner liquid.I didn't apply the liquid directly on the keyboad.First I put a little bit of the liquid on a piece of cloth and then I cleaned with it the keyboard.Only some drops came on the keys.So when I opened my notebook today I noticed that some keys were not working correctly.For example by pressing "q" something like "qy7" came out.And that happened with many of them.Could anyone help me with my issue?
Thank you
Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 325
Message 2 of 10

Re: Keyboard functionality after cleaning attempt

For how long did you leave it to dry after wiping it?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
JimAc18
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Posts: 7
Registered: ‎01-20-2015
Location: Germany
Views: 323
Message 3 of 10

Re: Keyboard functionality after cleaning attempt

After cleaning the notebook with this liquid I left it all the night.I realised the problem today in the morning
Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 316
Message 4 of 10

Re: Keyboard functionality after cleaning attempt

Which window cleaner liquid did you use?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
JimAc18
Fanfold Paper
Posts: 7
Registered: ‎01-20-2015
Location: Germany
Views: 312
Message 5 of 10

Re: Keyboard functionality after cleaning attempt

It's a german product called "ja Glasreiniger".You are probably interested about the ingredients. But you will struggle to find them in English.The ingredients according to the manufacturer are aniotic surfactants, alcohol, dye and perfume.
JimAc18
Fanfold Paper
Posts: 7
Registered: ‎01-20-2015
Location: Germany
Views: 310
Message 6 of 10

Re: Keyboard functionality after cleaning attempt

In a concentration of under 5%
Guru
Posts: 9,598
Registered: ‎12-26-2009
Location: CA
Views: 300
Message 7 of 10

Re: Keyboard functionality after cleaning attempt

IMO the alcohol might have done it. I've damaged two keyboards similarly wiping with isopropyl alcohol.

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
JimAc18
Fanfold Paper
Posts: 7
Registered: ‎01-20-2015
Location: Germany
Views: 293
Message 8 of 10

Re: Keyboard functionality after cleaning attempt

So the only solution is to replace the keyboard by a new one? On the other hand I wonder how the keyboard was damaged. The alcohol concentration of the liquid is very low and only a lttle bit foam (it's a spray) from the cloth came on the keys.
JimAc18
Fanfold Paper
Posts: 7
Registered: ‎01-20-2015
Location: Germany
Views: 290
Message 9 of 10

Re: Keyboard functionality after cleaning attempt

Do you also know if the keyboard can be fixed? If yes, can I use the warranty? And one last question. Can I use my notebook with the keyboard removed?
JimAc18
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Posts: 7
Registered: ‎01-20-2015
Location: Germany
Views: 279
Message 10 of 10

Re: Keyboard functionality after cleaning attempt

?

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